Victor Kebira Dazumi

Oversaw daily hotel operations, ensuring exceptional guest experiences and satisfaction.

Managed staff scheduling, optimizing workforce efficiency and coverage across all departments.
Developed and implemented training programs, enhancing employee skills and service quality.
Streamlined check-in/check-out processes, reducing wait times and improving guest flow.
Coordinated with vendors for supplies and services, maintaining inventory levels and cost control.
Analyzed guest feedback to identify areas for improvement, driving continuous enhancements in service delivery.
Led marketing initiatives to boost hotel visibility and occupancy rates through targeted campaigns.
Established standards for cleanliness and maintenance, ensuring compliance with health regulations and brand guidelines.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

• Supported sales team by managing schedules and coordinating meetings.
• Assisted in preparing sales presentations and promotional materials for client meetings.
• Organized and maintained customer databases to ensure accurate information retrieval.
• Responded to client inquiries, providing timely support and maintaining positive relationships.