Victoria Y. Pedro
Monrovia
Summary
Hardworking, result driven, I am a graduate of the United Methodist University. I studied sociology with emphasis in social work.
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over 10years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills.
Overview
18
18
years of professional experience
17
17
years of post-secondary education
Work History
Relationship Manager
United Bank For Africa
02.2019 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
Manager
ZUITIN
05.2016 - Current
- Company Overview: Zuitin is a Spa and nail salon
- My Duty was to oversee the day to day affairs and monetary aspect of the establishment
- Zuitin is a Spa and nail salon
Marketing officer
Liberty in Buying (LIBBUYS)
02.2015 - Current
- I was responsible for to create the awareness and tell people about the importance of buying and doing business online
Branch Manager
United Bank For Africa
03.2024 - 04.2024
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Insurance Agent
ACTIVA Insurance Company
03.2013 - 01.2014
- Selling insurance and telling clients about the different types of insurance
Radio Talk show Host
Firestone Radio station
01.2010 - 01.2011
- Telling Adolescent girls about the danger of teenage pregnancies
- The danger of unsafe sex
- How to take care of themselves well
Manager
Green House Rock Bar and restaurant
01.2009 - 01.2010
- My duty was to oversee the day to day affairs of the establishment
Ticketing Agent
Sabrina Airlines
01.2008 - 01.2009
- Responsibility was serve clients their tickets
Social Worker
Buchanan Child Community Base Care (BUCCUBAC)
05.2007 - 01.2008
- Profiling Rape cases
Education
BA - Sociology
United Methodist University
High School Diploma - undefined
Liberia Christian High School
Central Buchanan, Grand BassaBachelor of Arts - Sociology
University of Liberia
Monrovia, Liberia 05.2001 -
Skills
- English language fluency
- result driven
- human relationship skills
- avid reader
- MS Word
- Excel
Timeline
Branch Manager
United Bank For Africa
03.2024 - 04.2024
Relationship Manager
United Bank For Africa
02.2019 - Current
Manager
ZUITIN
05.2016 - Current
Marketing officer
Liberty in Buying (LIBBUYS)
02.2015 - Current
Insurance Agent
ACTIVA Insurance Company
03.2013 - 01.2014
Radio Talk show Host
Firestone Radio station
01.2010 - 01.2011
Manager
Green House Rock Bar and restaurant
01.2009 - 01.2010
Ticketing Agent
Sabrina Airlines
01.2008 - 01.2009
Social Worker
Buchanan Child Community Base Care (BUCCUBAC)
05.2007 - 01.2008
Bachelor of Arts - Sociology
University of Liberia
05.2001 -
High School Diploma - undefined
Liberia Christian High School
BA - Sociology
United Methodist University
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