VICTORIA WURAOLA OLAWOLE
Customer Experience Officer
4, Otuedor Street, Abuleegba
Summary
Dedicated Head of Operations with a proven track record in delivering exceptional customer service and effectively managing teams. Highly skilled in organizing and prioritizing work to meet deadlines efficiently. Recognized for identifying and addressing training needs, as well as managing social media presence. A collaborative leader known for excellent transcription skills and a strong commitment to achieving future goals in alignment with company values. Possessing an HND in Business Administration and Management, with a focus on customer service, management, and interpersonal communication skills. Excited to leverage expertise as a Customer Experience Officer to drive exceptional customer satisfaction and operational success.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
3
3
Certifications
Work History
Secretary
Yemlek Best Tutor
11.2014 - 6 2015
- Provided superior customer service to clients by addressing all questions and concerns
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Communicated effectively with company managers to understand the training and development needs of teams
- Effectively managed the organization's social media presence
System Manager/ Customer care representative/ ATM Support
Crayruns System Solutions Limited
06.2022 - 01.2024
- Diagnosed and resolved customer system issues in timely manner, improving customer experience and reducing customer complaints
- Utilized a CRM system to track customer interactions and manage customer data, resulting in improved customer relationship management
- Developed a customer feedback system to collect customer feedback and ensure customer complaints are addressed promptly
- Developed and maintained good working relationships with vendors and contractors, resulting in improved customer service and satisfaction
- Developed and maintained an up-to-date database of contacts and vendors, ensuring accurate and timely communication
KYC Compliance (Airtel)
Outcess Solution Nigeria Limited
06.2021 - 06.2022
- Monitored and evaluated regulatory changes to ensure company policies and procedures remain compliant
- Conducted internal audits to identify compliance risks and implemented corrective measures to address them
- Established a system of continuous monitoring and reporting to identify potential compliance issues
- Responded to inquiries from regulatory authorities regarding compliance matters in a timely and accurate manner
Head Of Operations
Oxford International Group
06.2020 - 03.2021
- Functioned collaboratively with various partners
- Worked in collaboration with other team members to achieve success
- Utilized excellent transcription skills to record meeting details and initiatives
- Worked in accordance with company values to achieve future goals
- Led with excellent management and entrepreneurial skills
Education
HND - Business Administration and Management
Rufus Giwa Polytechnic
OWO, Ondo state 06.2015 - 06.2018
OND - undefined
Rufus Giwa Polytechnic
Ondo, Nigeria 12.2012 - 09.2014
SSCE - undefined
Fortlad International College
09.2006 - 07.2011
Skills
Microsoft Excel
References
Available on request
Certification
Ask Questions to make Data-Driven Decisions
Timeline
Ask Questions to make Data-Driven Decisions
12-2023
Foundations: Data,Data,Everywhere
10-2023
Getting started with data analytics on AWS
08-2023
System Manager/ Customer care representative/ ATM Support
Crayruns System Solutions Limited
06.2022 - 01.2024
KYC Compliance (Airtel)
Outcess Solution Nigeria Limited
06.2021 - 06.2022
Head Of Operations
Oxford International Group
06.2020 - 03.2021
HND - Business Administration and Management
Rufus Giwa Polytechnic
06.2015 - 06.2018
Secretary
Yemlek Best Tutor
11.2014 - 6 2015
OND - undefined
Rufus Giwa Polytechnic
12.2012 - 09.2014
SSCE - undefined
Fortlad International College
09.2006 - 07.2011
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