Summary
Overview
Work History
Education
Skills
Timeline
Software
Hobby
OperationsManager

VICTORIA UCHENNA

OPERATIONS MANAGER
NO.6 ERHUWVU CLUB ROAD. ASABA,DELTA

Summary

Victoria possess excellent communication skills alongside the ability to be productive under pressure with little or no supervision at all. From the skills gathered over the years, working as a telemarketer with Vinif Global Consult and EZE Global Sales and Marketing, I have learnt how to work with different people and temperaments and also in a team environment.

I also have good knowledge and experience working with the help of computer programs like Microsoft word, Microsoft excel, Microsoft Power Point High-energy telemarketing professional specializes in training and mentoring new professionals to excel in demanding, busy settings. Clear communicator and creative problem solver. Love people and love building cohesive, high-performance teams.

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Motivated Telemarketer highly successful at handling inbound and outbound sales calls using scripted communications. Learns systems and program details to resolve issues and offer best-in-class service.

Overview

4
4
years of professional experience
15
15
years of post-secondary education
2
2
Languages

Work History

OPERATIONS MANAGER, TELEMARKETING

KYNA OUTSOURCING
ASABA, DELTA
12.2021 - Current
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Reviewed operations reports to understand numbers and trends.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Answered over 200 calls per day, took messages and transferred calls to correct individuals.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing
  • Recorded and updated customer information in online systems

FRONT DESK MANAGER

BOUTIQUE HOTELS LTD
ASABA, DELTA
12.2019 - 12.2021


  • Used Samba to record guests' check-ins and check-outs.
  • Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
  • Responded to over 70 telephone calls per day to provide information regarding reservations and room vacancies.
  • Resolved reservation issues over phone with 30 customers daily.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Sought ways to improve processes and services provided.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.

SHIFT MANAGER, VERIFIER aND SALES DEVELOPMENT REP.

VINIF GLOBAL CONSULT
ASABA, DELTA
02.2019 - 11.2019
  • Developed team communications and information for meetings.
  • Created plans and communicated deadlines to complete projects on time.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Carried out day-to-day duties accurately and efficiently.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed over 200 customer calls per day

HEAD SUPERVISOR aND LEAD VERIFIER

EZE GLOBAL SALES AND MARKETING
ASABA, DELTA
12.2017 - 02.2019
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
  • Assisted call-in customers with questions and orders.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Managed over 200 customer calls per day.
  • Trained and mentored new sales representatives.
  • Verified client information by analyzing existing evidence on file.
  • Contributed to and participated in team meetings and activities
  • Involved in selling Energy and cable in very competitive energy market available in some states in United States of America
  • Working on high quality appointment setting campaigns
  • Explain supplier company's services to potential customers
  • Deliver scripted and non-scripted sales pitch to potential customers
  • Accurately and efficiently enter customer information for Third Party Verification [TPV] purposes.

Education

B.sc - Economics

Madonna University Okija
Anambra. Nigeria
10.2010 - 07.2014

Senior School Cert -

Word of Faith Group of Schools.
Abuja. Nigeria
09.2003 - 07.2009

First School Leaving Certificate -

Abuja Children's Home
Abuja. Nigeria
09.1997 - 07.2003

Skills

    Strategic partnerships

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Timeline

OPERATIONS MANAGER, TELEMARKETING

KYNA OUTSOURCING
12.2021 - Current

FRONT DESK MANAGER

BOUTIQUE HOTELS LTD
12.2019 - 12.2021

SHIFT MANAGER, VERIFIER aND SALES DEVELOPMENT REP.

VINIF GLOBAL CONSULT
02.2019 - 11.2019

HEAD SUPERVISOR aND LEAD VERIFIER

EZE GLOBAL SALES AND MARKETING
12.2017 - 02.2019

B.sc - Economics

Madonna University Okija
10.2010 - 07.2014

Senior School Cert -

Word of Faith Group of Schools.
09.2003 - 07.2009

First School Leaving Certificate -

Abuja Children's Home
09.1997 - 07.2003

Software

I Cloud

Vicidial

Talk desk

Pipedrive

Hobby

Playing Chess

Watching documentaries

VICTORIA UCHENNAOPERATIONS MANAGER