Victoria Omotoso
Human Resources Personnel
Lagos,Lagos
Summary
Service-driven hospitality professional offering dynamic guest relations and interpersonal skills. Bilingual and hardworking individual . Track record of continued success in front desk hotel operations. Polite and positive front desk ambassador with exceptional telephone etiquette.
Overview
4
4
years of post-secondary education
2
2
Certifications
Work History
Front Desk Officer
Mrs Lakanu
Lagos, Ikorodu
09.2022 - 01.2023
- Improved guest communication by designing and implementing a comprehensive information package, available at the front desk and in-room directories.
- Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Exceeded performance metrics consistently by multitasking effectively under pressure during high-traffic periods.
- Developed strong relationships with regular clientele by providing excellent service tailored to their individual preferences.
- Organized guest transportation requests smoothly, coordinating with hotel drivers or external companies to meet guest needs promptly.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Adhered to strict confidentiality guidelines regarding guest information, safeguarding personal data in compliance with industry standards.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
Education
B.A - English Language
Obafemi Awolowo University
Ile- Ife 05.2016 - 12.2019
Skills
Scheduling appointments
Complaint Management
Guest Services
Registration
Reception Management
Staff Management
Customer Service ethos
[Language] Fluency
Certification
Certificate of Service ( NYSC)
Timeline
Human Resources Professional
07-2023
Front Desk Officer
Mrs Lakanu
09.2022 - 01.2023
Certificate of Service ( NYSC)
07-2022
B.A - English Language
Obafemi Awolowo University
05.2016 - 12.2019