Victoria Okade

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Trained new agents on operating procedures and company services.
• Promptly responded to inquiries and requests from prospective customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.

Documented and distributed meeting notes to identify, analyze and improve workflows.

• Sourced and ordered office equipment and supplies.
• Attended meetings, took notes and tracked action items.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Organized and attended meetings and compiled related documents and reports.
• Experienced with productivity tools such as Zoom, Google Docs and Sheets.
• Used discretion when handling confidential information.
• Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.