VICTORIA CHIOMA OBIKE

• Increased customer and partner satisfaction up to sixty percent by managing most emails and phone calls, resolving inquiries, handling complaints, and reducing the executive’s workload through effective filtering and scheduling.

• Improved cross department efficiency by ensuring timely task delivery, smooth communication, and consistent productivity, allowing the executive to focus only on final decisions.

• Boosted sales by forty percent by assisting in planning and coordinating campaigns such as December end of year sales, mid year sales, and product highlights, and by reviewing captions and communication materials for clarity and consistency.

• Strengthened operations by preparing reports, documents, and presentations for meetings, anticipating the executive’s needs, and handling tasks proactively.

• Improved executive decision making by maintaining full discretion over confidential and sensitive information, which strengthened trust and created a smoother workflow.

• Engaged with the marketing team on promotions, bundle offers, and customer engagement ideas.

• Supported the use of tools and systems that improved efficiency in daily work such as Notion for teams, AI tools, Tawk.to, etc. for real time interaction with customers.

• Managed executive schedules, organized meetings, and accurately documented meeting minutes.
• Planned and executed events independently, ensuring meticulous attention to detail and no oversight.
• Prepared and submitted detailed reports on activities, programs, and events to provide insights and track progress.
• Utilized organizational and time management skills to support goal achievement and improve workflow.
• Demonstrated strong communication skills, effectively engaging with stakeholders and handling outreach programs.
• Initiated and managed successful outreach programs, attracting a significant number of young participants with minimal supervision.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and time management tools (Trello, Notes).
• LoveWorld Incorporated is a faith-based organization with various ministries. Within this organization, the Youth and Teens Church is dedicated to engaging and supporting younger members. I worked directly with the Pastor in charge of this ministry, assisting in the planning and execution of programs aimed at fostering spiritual growth and community involvement in the younger generation.

• Assisted in teaching computer lessons, focusing on Microsoft Office tools (Word, Excel, PowerPoint), helping students improve their computer literacy.
• Consistently delivered high-quality work ahead of deadlines, fostering strong customer relationships and earning repeat clientele specifically requesting my services.
• Contributed to a positive workplace environment by promoting teamwork and respectful customer interactions, reducing workplace conflicts.
• Implemented efficient typing techniques using technology such as 'speech to text' and 'image to text,' improving work speed and enhancing customer satisfaction.
• Rhema Concepts provides a variety of cyber solutions, including typing, printing, website development, computer lessons, and design services. Focused on leveraging technology for efficiency, the company is committed to delivering fast, professional, and customer-centric solutions for individuals and businesses.