VICTORIA LAZARUS

 Liaise with clients to identify and define project requirements, scope, objectives and make sure it is done within the confines of the company's goals and vision.
 Implemented 2FA on the enterprise remittance system which used password and token to authenticate users. This implementation translated to 100% compliance with the regulatory requirement on all enterprise infrastructure.
 Implemented the maker checker functionality on the enterprise remittance system which helped the institution segregate the duties of each user. This ensured that no one user is able to complete critical processes / transaction from start to finish without supervisory verification.
 Secure necessary network accesses such as ICMP, HTTPS, FTP, SMTP and DNS to DMZ systems over the firewall.
 Ensure that clients’ needs are met as the project evolves
 Manage all assigned projects by coordinating vendors and technicians and report back to management with project status
 Coordinate change requests to guarantee 100% compliance to the Change Management Board
 Serve as the primary liaison with developers, management, and technicians relating to project implementation activities
 Monitor project progress, adjust as needed and handle any issues that arise which could involve reviewing system, application and event logs with 90% accuracy
 Measure project performance to know areas for improvement, opportunities and risks
 Work with the Project Manager to eliminate blockers
 Upskilled myself in Red Hat Linux and workable knowledge of different operating systems and network administration to establish seamless communication between different systems within the project
 Create and maintain comprehensive project documentation, plans and reports
 Conduct post-project evaluation to make certain of the effectiveness of the project in realizing over 99% of the proposed benefits as outlined in the Business Requirement Document

• Familiarity with supporting database, application & web servers in a high-availability high-performance clustered environment

• Responsible for upgrades, performance monitoring, server certificate installations, diagnosing and troubleshooting system problems, disaster recovery testing and maintaining user accessibility

• Applicable Knowledge of monitoring utilities

• Collaborating with software engineers, DBAs, and non-technical teams

• Provides software and technical support services typically in a defined moderately complex project

• Conducts a moderately complex technical analysis to ensure that software meets or exceeds specified standards and end-user requirements

• Reviews system requirements and business processes; Makes recommendations on process improvements

• Reviews standards and procedures and make recommendations for change

• Identify & recommend maintenance approaches to proactively reduce problems for end users

Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers’ accounts
Monitor debit card fraud alerts daily and take necessary action to protect customers and the bank
Identify fraud patterns through the monitoring of customer transaction trends

• Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
• Maintained extensive knowledge of company products to recommend items aligned with customer needs.
• Maintained key performance indicators and acceptable performance levels to support assigned customer base.