Kamnetochi Victoria Ikpeze
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Anambra State,
Summary
Motivated, self-directed individual with exceptional verbal and written communication skills. Persistently explores various areas interest and invests passion and commitment to achieve defined goals and objectives. Applies careful analysis, follows industry standards, and utilizes latest technology to lead change and tackle new projects and ideas.
"Change will not come if we wait for some other person or another time. We are the ones we’ve been waiting for. We are the change that we seek" -Barack Obama
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
L0 Technical Support
Crossover
12.2022 - Current
- Taking ownership of support incidents and utilizing all available resources to ensure quick resolution while maintaining a consistent quality rating above 90%
- Analyzing software and app performance data to determine user behavior and identify areas of improvement all aimed at achieving maximum effectiveness and user satisfaction
- Utilizing the analysis results to create images as well as other visual representations of the information for easy presentation and understanding.
Business Development Associate
DIY Concept Africa
Lagos
06.2022 - 10.2022
- Researching processes and developing business strategies to promote visibility and financial growth
- Pursuing collaboration with international businesses in similar fields to establish business relationships, garner exposure, and foster trade
- Working in tandem with other departments of the business to ensure the timely and efficient completion of day-to-day operational tasks as well as projects aimed at achieving set company goals.
Customer Support Staff
CHIPEET
Lagos
10.2021 - 03.2022
- Responding to all customer communications which are usually inquiries or complaints and providing adequate information on the company's products and services ensuring to provide answers to all inquiries
- Documenting and reviewing feedback from customers and using that information to develop steps for process improvement and the optimization of the company website
- Providing phone and email live support for the company's customers to ensure that they have the best experience.
Sales and Account Service Officer
Errante Academy Limited
Enugu
04.2021 - 09.2021
- Researching, developing, and implementing strategies as part of a Sales Team of a
- Foreign Exchange brokerage with the aim of achieving personal and team sales goals
- Creating and managing user accounts on foreign exchange trading platforms
- Conducting usability testing to identify areas of improvement as well as any technical issues that may lead to disruption of business
- Collaborating with the engineering team to resolve such issues and ensure continued customer satisfaction.
Education
Bachelor of Engineering - Chemical Engineering
Afe Babalola University (ABUAD)
Ekiti State, Nigeria. 05.2015 - 05.2020
Skills
Numerical and analytical skills
Complaint resolution
Documentation and reporting
Database Management
Account management
MS Office
Accomplishments
- Collaborated with a classmate in the development of the published article: "Carbon Capture and Sequestration: an Interesting Solution to Nigeria’s Pollution" http://solidstatetechnology.us/index.php/JSST/article/view/10468
Hobbies
- Playing badminton
- Travelling
- Watching documentaries
Timeline
L0 Technical Support
Crossover
12.2022 - Current
Business Development Associate
DIY Concept Africa
06.2022 - 10.2022
Customer Support Staff
CHIPEET
10.2021 - 03.2022
Sales and Account Service Officer
Errante Academy Limited
04.2021 - 09.2021
Bachelor of Engineering - Chemical Engineering
Afe Babalola University (ABUAD)
05.2015 - 05.2020