VICTORIA EKPENYONG

• Analyzed market data to inform strategic decisions.
• Developed communications strategies to drive forward progress in public relations.
• Built and maintained relationships with client representatives, host communities, spokespeople, and opinion leaders.
• Built and strengthened industry partnerships to improve product placements, amplify coverage, and maximize the effectiveness of marketing strategies.
• Managed the company's calendar and scheduled events and meetings.
• Prepared RFP and RFQ responses for new business pitches and presentations.

· Meeting with clients to discuss projects progress and challenges

• Manage and assign duties in my department.
• Inform all departments involved to resolve clients’ complaints.
• Interface with host community of project sites
• Discuss with aggrieved workers
• Manage vendors/ suppliers

• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Processed payment via telephone and in-person with a focus on accuracy and efficiency.
• Kept vendor files accurate and up-to-date to expedite payment processing.
• Responded to customer concerns and questions on daily basis.
• Created an improved filing system to maintain secure client data.

• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
• Monitored office supplies by checking inventory and placing orders.