Summary
Overview
Work History
Education
Skills
Training
Languages
Timeline
Generic
VICTOR RIOCHI ONUIGBO

VICTOR RIOCHI ONUIGBO

CUSTOMER SERVICE EXPERIENCE SUPERVISOR
LAKOWE,LAGOS

Summary

A compassionate and creative mentor pursuing a career in public relations and management and acquiring experience in national and international organizations. An individual motivated by challenges that require the mental capacity and creative ability. A mentor with direct, personal experience in Customer care service, public relations and interpersonal communications skills. I am also computer literate. I also have a special zeal to work in a team with positive approach to understanding work with a high degree Of accuracy as well as the willingness to take on new tasks. My overall objective is to add value through innovation, creative and hard work. A challenging position in management that will provide opportunities for learning and career development.

Offering strong leadership and communication skills, with knack for problem-solving and team collaboration. Knowledgeable about time management and conflict resolution. Ready to use and develop organisational, motivational, and decision-making skills in [Desired Position] role.

Seasoned professional with focus on leadership and team management. Possessing unique skill set that includes staff development, workflow optimisation and strategic planning. Committed to fostering productive work environments and driving business growth.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work History

EXPERIENCE CENTER SUPERVISOR

GIG LOGISTICS LIMITED
LEKKI, LAGOS
01.2018 - 01.2025
  • Answering to customers calls and complains
  • Contracting and registering of waybills
  • Ensuring customer satisfaction through provision of excellent customer service
  • Timely resolution of customer complaints
  • Ensuring proper documentation off all items sent/received
  • Ensuring safety of customer shipment/parcel
  • Keeping accurate financial record
  • Building sustainable relationships and trust with customers through open and interactive communication
  • Prepare monthly Key Performance Indicators of staff under me
  • Bank all cash transaction generated by GIG agility systems twice a day
  • Prepare weekly report of Experience Center performance and customers feedback
  • Prepare a daily report of activities in the Experience Center

CUSTOMER SERVICE REPRESENTATIVE

MAIL IMPEX GLOBAL RESOURCES LIMITED
LEKKI, LAGOS
03.2014 - 02.2018
  • Answering to customers calls and complains and ensures timely resolutions
  • Responding to customers E-mails
  • Sending sms to customers regarding their packages
  • Real time on-line tracking of consignment(s)
  • Route packages for delivery
  • Take inventory of packages
  • Send weekly report of activities
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Boosted monthly sales revenue by skilfully promoting diverse product and service options.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Provided top-notch support for increased customer satisfaction.

Education

Bsc. - Mass Communication

Ebonyi State University
Abakaliki
01.2010 - 05.2010

PGD. - Mass communication

National Open University of Nigeria
Lagos
01.2022 - 01.2025

Senior School Certificate Examination - undefined

Comprehensive Secondary School
Elelenwo, Rivers State
01.2004 - 05.2004

First School Leaving Certificate - undefined

School Road Primary School 1
Aba
01.1998 - 05.1998

Computer Training - diploma in website design

Admas Computer Institute and Technology
Port-Harcourt, Rivers State
01.2010 - 05.2011

Skills

  • Collaboration
  • Microsoft Office Skills
  • Administrative Skills
  • Organisation
  • Conflict Resolution
  • Adaptability
  • Creativity
  • Interpersonal Skills
  • Critical Thinking
  • Problem Solving
  • Public Speaking
  • Customer Service Skills
  • Teamwork Skills
  • Communication
undefined

Training

  • ON-LINE COURIER, COURIER REGULATORY DEPARTMENT (CRD) NIPOST, 07/16/14 - 07/17/14, On-line courier and delivery process, On-line marketing, Tracking and tracing in courier business, Prospects and challenges in On-line courier
  • SKILL ACQUISITION, MICRO TECH MANAGEMENT LIMITED, 11/01/13, Skill acquisition and entrepreneurship training (ICT solution). Graphic designing, software installations.

Languages

English
Advanced (C1)
A1

Timeline

PGD. - Mass communication

National Open University of Nigeria
01.2022 - 01.2025

EXPERIENCE CENTER SUPERVISOR

GIG LOGISTICS LIMITED
01.2018 - 01.2025

CUSTOMER SERVICE REPRESENTATIVE

MAIL IMPEX GLOBAL RESOURCES LIMITED
03.2014 - 02.2018

Bsc. - Mass Communication

Ebonyi State University
01.2010 - 05.2010

Computer Training - diploma in website design

Admas Computer Institute and Technology
01.2010 - 05.2011

Senior School Certificate Examination - undefined

Comprehensive Secondary School
01.2004 - 05.2004

First School Leaving Certificate - undefined

School Road Primary School 1
01.1998 - 05.1998
VICTOR RIOCHI ONUIGBOCUSTOMER SERVICE EXPERIENCE SUPERVISOR