Victor Okposin
Eti-osa
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
Work History
Managing Director
Travelluxe
Lagos, NG
01.2025 - Current
- Led strategic planning initiatives to align organizational goals with market trends.
- Oversaw project management processes to ensure timely delivery of key initiatives.
- Facilitated cross-departmental collaboration to enhance operational efficiency and effectiveness.
- Managed senior leadership team meetings to drive decision-making and accountability.
- Developed and implemented policies that supported organizational growth and compliance.
- Analyzed industry data to identify opportunities for business expansion and innovation.
- Fostered a culture of continuous improvement through mentoring and staff development programs.
HEAD VISA PROCUREMENT
Konga Travels & Tours
Lagos, NG
05.2024 - 01.2025
- Oversee and assess visa applications, ensuring they are complete, accurate, and compliant with applicable laws and regulations.
- Manage and verify all relevant documentation, including passports, visas, and supporting materials.
- Submit applications to embassies, consulates, or visa processing centers, and diligently follow up on their status.
- Communicate effectively with clients or travelers regarding the status of applications, requisite information, and any arising issues.
- Supervise and provide training to members of the visa procurement team.
- Accurately input visa application data into relevant systems or databases.
- Maintain organized records of visa applications, including approvals and denials.
- Generate reports pertaining to the status of visa procurement, as well as trends and issues encountered.
- Cultivate and maintain professional relationships with embassies and consulates.
- Coordinate travel arrangements, encompassing flights and accommodations.
- Address and resolve visa-related issues as they arise.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
VISA PROCUREMENT OFFICER
Wakanow.com
Lagos, NG
08.2022 - 03.2024
- Provides all relevant and essential information to the clients regarding any travel information, eg; booking the tickets, reserving the hotels, and creating the itinerary.
- Regularly maintain a good relationship with the company's clients.
- Sales of the appropriate travel/tour package to the right customer.
- Ensuring every client's information needs and wants are secured and handled.
- Be updated on every domestic and international travel trend.
- Helping clients identify their ideal travel packages based on their budgets, suggestions, and requirements.
- Assimilating all information regarding travel destinations such as; prices, weather, language, currency, customs, requirements, etc.
- Managed supplier relationships to ensure timely delivery of goods and services.
- Evaluated proposals and bids to select optimal vendors for procurement needs.
- Assisted in developing procurement strategies aligned with company objectives.
Customer Care Representative
Wakanow.com
Lagos, NG
05.2017 - 08.2022
- Providing knowledgeable answers to questions concerning travel such as; ticket pricing, availability, hotel bookings, and flight reservations to all the company's clients.
- Maintaining a good relationship with all customers via phone, emails, and chats.
- Rendering advice to customers on better airline itineraries to suit their requirements and budgets.
- Ensuring customer satisfaction whilst maintaining and creating good relationships with every customer.
- Follow up on prospective customers.
- Ensuring that the company's policy and operating standards are maintained at every point in time.
- Work closely with the visa and immigration consulting team for the total satisfaction of customers.
- Assisted customers with travel bookings and inquiries through various communication channels.
- Resolved customer complaints efficiently while maintaining a positive service experience.
- Provided detailed information about travel packages, including flights and accommodations.
- Collaborated with team members to improve customer service processes and workflows.
- Maintained accurate customer records in the company's CRM system for easy access.
Education
Certificate Of Completion - Reservations and Ticketing Essentials
Amadeus
Bachelor of Arts - Logistics Management
I Fatoss University
Cotonou, BeninAdditional Qualifications
- Hardware Engineering CompTIA A+, 01/01/16
Languages
1,A1
References
Granted upon Request
Languages
English
First Language
French
Beginner
A1
Timeline
Managing Director
Travelluxe
01.2025 - Current
HEAD VISA PROCUREMENT
Konga Travels & Tours
05.2024 - 01.2025
VISA PROCUREMENT OFFICER
Wakanow.com
08.2022 - 03.2024
Customer Care Representative
Wakanow.com
05.2017 - 08.2022
Certificate Of Completion - Reservations and Ticketing Essentials
Amadeus
Bachelor of Arts - Logistics Management
I Fatoss University
Similar Profiles
ADA FAITH OGBODOADA FAITH OGBODO
Project Manager, Card Business at Sterling Bank PlcProject Manager, Card Business at Sterling Bank Plc
Paul AdeolaPaul Adeola
MD/CEO at Adeco Consult Nig. Ltd.MD/CEO at Adeco Consult Nig. Ltd.
Afolabi Munir TinubuAfolabi Munir Tinubu
Managing Director/CEO at Primero Transport Services LimitedManaging Director/CEO at Primero Transport Services Limited
Gary MaresGary Mares
Non-executive Director / Joint Managing Director / Managing Director at Rio Dorado LimitedNon-executive Director / Joint Managing Director / Managing Director at Rio Dorado Limited
Janice GanJanice Gan
Executive Administrative Assistant to Managing Director (Commercial) and Managing Director (Finance) at Haribo Asia Pacific Pte LtdExecutive Administrative Assistant to Managing Director (Commercial) and Managing Director (Finance) at Haribo Asia Pacific Pte Ltd