DIKE VICTOR OGOCHUKWU
(POS) Support Engineer
LAGOS
Work Preference
Summary
Dynamic and goal-oriented Freelance Account Executive with strong experience in remote sales, client acquisition, and relationship management. Adept at using digital tools and CRM systems to manage pipelines, close deals, and ensure client satisfaction. Known for exceptional communication, persuasive presentation skills, and a results-driven approach that contributes to consistent revenue growth. Passionate about helping businesses expand their customer base while maintaining long-term partnerships through trust and professionalism.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
POS Back-end Engineer
ZENITH BANK, Head Office Lagos Nigeria
08.2021 - Current
- On boarding New merchant and setting them up on the banks database using power an card application.
- Offers backend support to field officers and merchants by resolving technical complaints and escalating unresolved issues to the appropriate technical team for further action.
- Monitoring transaction activities and system performance to ensure all POS terminals and software applications function effectively without interruptions.
- Provides prompt technical assistance in resolving transaction failures, connectivity issues and other POS-related challenges from the backend system.
- Ensures accurate reconciliation of POS transactions with the bank’s records and prepares daily, weekly, or monthly reports for management review.
- System configuration and Maintenance Handles System updates, terminal configurations, and maintenance tasks to guarantee system reliability, data accuracy, and security compliance.
- Conducted data modeling, performance and integration testing.
- Based on the provided details for the role of POS Back-end Engineer at a bank, here are the experience statements:
- Developed and maintained scalable back-end services, ensuring high performance and reliability for transaction processing.
- Collaborated with front-end developers to integrate user-facing elements with server-side logic, enhancing system functionality.
- Implemented automated testing frameworks, significantly improving code quality and reducing deployment errors in production.
Virtual Assistant
FREELANCER
01.2025 - Current
- Provided customer support via email and chat, maintaining a 95% client satisfaction rate.
- Processed data entry tasks and managed digital files, improving recordkeeping efficiency by 40%.
- Oversaw social media accounts, creating and scheduling content that boosted online engagement by 35%.
- Coordinated with clients across time zones, ensuring seamless communication and on time project delivery.
- Handled inbox management by triaging emails, prioritizing urgent matters, and ensuring 100% timely responses.
- Managed executive calendars, scheduled meetings, and coordinated travel arrangements to streamline workflows.
- Drafted, formatted, and proofread documents, reports, and presentations with high accuracy and attention to detail.
Cash / Teller Supervisor
GLOBUS BANK, ASABA DELTA STATE
01.2020 - 08.2021
- Handle a variety of customer transactions including deposits, withdrawals, check cashing, and loan payments.
- Greet customers, answer questions about their accounts and bank services, and resolve issues or direct them to the appropriate personnel.
- Verify customer identities and paperwork, ensure sufficient funds, and accurately enter all transactions into the system.
- Identify customer needs and inform them about relevant bank services and products, such as different account types or credit cards.
- Process foreign currency exchanges.
- Assist with opening new accounts.
- Handle and process mail-in deposits.
- Help reconcile ATM and vault cash
Education
Bachelor of Science - Computer Science
SOUTHWESTERN UNIVERSITY
Ogun state08-2025
Higher National Diploma - Mechanical Engineering
Delta State Polytechnic
Ogwashi-Uku, Delta Nigeria09-2018
National Diploma - Mechanical Engineering
Delta State Polytechnic
Ogwashi-Uku, Delta Nigeria08-2013
West African Examination Certificate -
Golden Gate International Group of School
Asaba, Delta state07-2010
First School Leaving Certificate - undefined
Grace Nursery & Primary School
Delta state01.2004
HEALTH SAFETY & ENVIRONMENT SUPERVISION (HSE) 1- 3
MULTI G NESS SAFETY INT'L
01-2019
Skills
Lead generation and prospecting
Client relationship management
Effective communication and presentation
Team collaboration in virtual environments
Data entry and CRM management
Sales negotiation and deal closing
Proposal writing and contract handling
Time management and goal achievement
Certification
Training Certificate (HSE) Level 1 - 3
References
Available on request
Interests
Listening to Music, Meeting new people, Researching, Learning new ways and strategies
Accomplishments
POS Back-End Support Engineer:
1. Successfully optimized transaction processing systems, reducing downtime by 25% and ensuring smooth and secure payment operations.
2. Troubleshot and resolved complex back-end issues, improving system reliability and enhancing overall customer satisfaction.
Virtual Assistant / Customer Service Personnel:
1. Efficiently managed client inquiries and support tickets, achieving a 95% customer satisfaction rate through timely and accurate responses.
2. Streamlined scheduling and communication processes, saving clients an average of 10 hours per week and improving workflow efficiency.
Help Desk Personnel:
1. Provided prompt technical support to end-users, resolving 90% of issues on first contact and reducing escalation cases.
2. Documented and analyzed recurring technical problems, contributing to the development of knowledge base articles that improved team efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Virtual Assistant
FREELANCER
01.2025 - Current
POS Back-end Engineer
ZENITH BANK, Head Office Lagos Nigeria
08.2021 - Current
Cash / Teller Supervisor
GLOBUS BANK, ASABA DELTA STATE
01.2020 - 08.2021
First School Leaving Certificate - undefined
Grace Nursery & Primary School
Bachelor of Science - Computer Science
SOUTHWESTERN UNIVERSITY
Higher National Diploma - Mechanical Engineering
Delta State Polytechnic
National Diploma - Mechanical Engineering
Delta State Polytechnic
West African Examination Certificate -
Golden Gate International Group of School
HEALTH SAFETY & ENVIRONMENT SUPERVISION (HSE) 1- 3
MULTI G NESS SAFETY INT'L