Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Languages
Quote
Timeline
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Victor Obioha

Victor Obioha

Port Harcourt,Nigeria

Summary

Experienced professional with a robust background in data modelling and analysis, business process improvement, and stakeholder management. Proven technology implementation and modernisation expertise, requirements analysis, UAT, and automation. Adept at team leadership, performance management, project management, and execution. Proficient in Microsoft Word, Excel, Outlook, and client communication. Strong focus on enhancing customer service through effective client data analysis. Career goal: leveraging IT system modernisation skills to drive organisational success.

Overview

5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Client-Service Manager

Optiva Capital Partners
Lagos, Lagos State
09.2022 - 10.2024
  • Used data modelling techniques to analyse business performance, and identify opportunities for process optimisation and operational efficiency.
  • Addressed client inquiries and concerns promptly, maintaining high standard of customer service.
  • Successfully persuaded internal and external stakeholders to support key business initiatives, and ensured smooth transitions during the implementation of new processes and technologies.
  • Led projects focused on adopting new technologies, ensuring they aligned with business needs, and keeping up with the latest IT advancements to modernise systems and improve service delivery.
  • Conducted thorough requirements analysis, and performed user acceptance testing (UAT) to ensure successful deployment of business solutions.
  • Managed, developed, and monitored the performance of cross-functional teams, ensuring high productivity and employee growth.
  • Spearheaded efforts to automate workflows and introduce modern IT systems, resulting in improved operational efficiency, and cost savings.
  • Directed business development initiatives and projects, collaborating with teams to deliver results, and maintaining a 15% improvement in client satisfaction and service efficiency.

Collections Supervisor

OTP Internet Technologies
Lagos, Lagos State
09.2019 - 08.2022
  • Investigated and reviewed credit risks, and collections.
  • Trained collections agents and reviewed their work to ensure compliance with legal requirements and company policies.
  • Prepared and delivered performance reviews of 200 collections agents to ensure continuous improvement of the department.
  • Scheduled employees to provide full coverage of incoming and outgoing calls.
  • Recommended and implemented techniques to improve productivity for the company.
  • Supervised and coordinated activities of employees attempting to collect monies owed from customers.

Education

Master of Science - Master of Public and International Affairs

University of Lagos
Lagos, Lagos State
11.2021 - 10.2024

Bachelor of Science - Mass Communication and Media Studies

Imo State University
Imo State, Imo State
10.2012 - 10.2016

Skills

  • Data Modelling and Analysis
  • Business Process Improvement
  • Stakeholder Management and Persuasion
  • Technology Implementation and Modernisation
  • Requirements Analysis, UAT
  • Microsoft Word, Excel, and Outlook
  • Automation and IT System Modernisation
  • Team Leadership and Performance Management
  • Project Management and Execution
  • Customer Service
  • Client communication
  • Client data analysis

Certification

  • Customer Focus and Management, 2023
  • Business Administration and Management, 2022
  • Leadership and Management Skills for Business, 2021

Accomplishments

  • Process Optimization: Led a data-driven initiative that improved operational efficiency by 15% at Optiva Capital Partners through process optimization and technology integration.
  • Technology Adoption: Implemented a new customer relationship management (CRM) system, automating workflows and improving client service.
  • Stakeholder Engagement: Successfully managed client expectations and achieved consensus on key business changes, improving service delivery and enhancing client retention.

Languages

English
Fluent

Quote

If you really look closely, most overnight successes took a long time.
Steve Jobs

Timeline

Client-Service Manager

Optiva Capital Partners
09.2022 - 10.2024

Master of Science - Master of Public and International Affairs

University of Lagos
11.2021 - 10.2024

Collections Supervisor

OTP Internet Technologies
09.2019 - 08.2022

Bachelor of Science - Mass Communication and Media Studies

Imo State University
10.2012 - 10.2016

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Victor Obioha