Victor Ndidi
Egbeda
Summary
I'm looking for remote and full-time work. I'm a Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Customer Service Retention Executive
Multichoice Nigeria
04.2022 - 11.2023
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- 80% Win back of Churned Client
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted business forecasts to identify recent developments.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Customer Service Representative
Multichoice
10.2016 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Bachelor Of Science - Business Administration
Esep Le Berger Universite
Cotonou,Benin Republic 02.2015
Skills
- Positive Attitude
- Self Management
- Networking
- Efficient Call Handling Skills
- Problem Resolution Skills
Accomplishments
- Documented and resolved customer queries which led to 80% customer Rentention.
- Achieved 70% of daily through effectively helping with customer with new product launch.
- Achieved 65% of turn around wait time by completing database cleanup with accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Retention Executive
Multichoice Nigeria
04.2022 - 11.2023
Customer Service Representative
Multichoice
10.2016 - 03.2022
Bachelor Of Science - Business Administration
Esep Le Berger Universite
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