Victor Evans
Administrative assistant
Abuja (FCT)
Summary
Accomplished professional administrative specialist dedicated to optimizing operational efficiency and ensuring utmost client satisfaction. Solid history of effectively managing schedules, organizing digital files, and addressing customer inquiries with meticulous attention to detail. Recognized for exceptional collaboration, reliability, and adaptability in fast-paced environments. Leverages expertise in time management and communication for seamless workflow coordination.
Overview
3
3
years of professional experience
Work History
Administrative Virtual Assistant
Cilantro
04.2024 - Current
- Created detailed process documentation for 10 routine administrative tasks, including inbox management and presentation preparation, reducing errors and improved efficiency, by being available at all times
- Implemented automated data backup and disaster recovery system that archived 100% of documents, guaranteed data integrity and minimized potential data loss across all departments.
- Enhanced customer service efficiency by creating a library of 20+ pre-written email and chat responses for frequently asked questions, reducing response times by 30% and improving agent productivity.
Customer Support Representative
Zuma Resorts
04.2022 - 07.2024
- Managed and responded to over 30+ inbound customer service requests daily, including escalated complaints, across phone, email, and chat resulting in a sustained 95% customer satisfaction rating.
- Designed and implemented a standardized email template system for responding to common customer inquiries, ensuring consistent messaging and shaving off 2 hours per week.
Education
Bsc - Computer engineering
University of benin
Skills
- Scheduling and Calendar Management
- Project Coordination
- Online Information Gathering
- Effective Communication
- Schedule Coordination
- Email Organization
- Presentation creation
- Digital filing
- Data entry
- Customer support
- Inquiry resolution
- Time management
Certification
ALX Africa, Virtual Assistant programme.
Timeline
Administrative Virtual Assistant
Cilantro
04.2024 - Current
Customer Support Representative
Zuma Resorts
04.2022 - 07.2024
Bsc - Computer engineering
University of benin
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