VICTOR EKPE NKANGA
Uyo, Akwa Ibom State
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with over 18 years history of successful industry performance.
Client-focused, diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
35
35
years of professional experience
Work History
Business Manager
First Bank of Nigeria Ltd.
01.2012 - Current
- Overall responsibility for the Management of the Business of the Branch (Business and operational issues).
- Responsible for business development of the branch and new business generation.
- 0versees credit processes including credit approvals and monitoring to maintain strength and quality of credit portfolio.
- Communicate with customers and vendors positively with particular attention to problem resolution.
- Execute business plans to further strengthen and maximize territory sales and profits.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Oversee and improved deliveries through proactive coordination of daily operations.
- Ensures branch staff development, growth and ensuring that highest standard of services are delivered by branch staff.
Head Retail Marketing
First Bank of Nigeria Ltd.
01.2007 - Current
- Overall responsibility for the Management of the branch retail marketing team.
- New business development in the retail banking target market.
- Relationship management of retail banking customers and monitoring of such accounts.
- Grow deposit portfolio.
- Regularly review activities and drive turnover on customers’ account.
- Manage credit processes including credit approvals, maintenance, and monitoring to maintain strength and quality of credit portfolio.
- Revenue collections.
- Review of customers’ application and documentation of foreign trade transaction.
- Render monthly returns on Loan Advances.
Relationship Manager
First Bank of Nigeria Ltd.
01.2007 - 12.2011
- Setting up meetings with new clients.
- Reviewing of Accounts Relationship.
- Marketing the Banks product & services.
- Funds Mobilization.
- Revenue collection.
- Booking & documentation of investments.
- Processing of loans & documentation.
Credit & Marketing Officer
First Inland Bank Plc
01.2002 - 01.2007
- Interviewing loan applicants.
- Processing application for Management Consideration / approval.
- Disbursing proceeds in accordance with approval terms.
- Keeping records of documentation of all approved credit facilities.
- Report on diligent credit facilities and ensuring effective follow up.
- Initiating and responding to credit enquiries.
- Engaging in Marketing business activities.
- Rendering of weekly, monthly & quarterly Reports on Loans & Advances & prudential provisions.
Customer Service Officer
First Inland Bank Plc
01.2002 - 01.2007
- Opening of accounts.
- Ensuring complete documentations in account opening.
- Printing and issuing of Cheques books.
- Attending to general customers enquiries.
Teller and Head Teller
First Inland Bank Plc
01.2002 - 01.2007
- Paying and receiving teller.
- General cash functions and supervision.
Funds Transfer
First Inland Bank Plc
01.2002 - 01.2007
- Issuance of drafts / Mc.
- Maintenance of Sundry Accounts.
Teacher
State Secondary Education Board
01.1992 - 01.1996
Personal Assistance to the Zonal Facilitator
Nigerian Guinness Worm Eradication Programme
01.1991 - 01.1992
Education
Student Member -
Chartered Institute of bankers of Nigeria
West African School Cert./GCE -
West African Secondary School Certificate
12-2014
Fellow - undefined
Chartered Institute of Finance and Control of Nigeria-CIFCN
01.2014
PGD - Business Management
University of Uyo
01.2013
M.Sc. - Industrial Microbiology
University of Port Harcourt
01.2001
B.Sc. - Microbiology
University of Calabar
Calabar, Cross Rivers State01.1992
First School Leaving Certificate - undefined
01.1980
Skills
- Human resources management
- Retail operations management
- Operational leadership
- Decision-making
Hobbies and Interests
- Computers
- Reading
- Meeting people
BIODATA
- Date of Birth: 01/01/71
- Gender: Male
- Nationality: Nigerian
- Place of Birth: Akwa Ibom State
Timeline
Business Manager
First Bank of Nigeria Ltd.
01.2012 - Current
Head Retail Marketing
First Bank of Nigeria Ltd.
01.2007 - Current
Relationship Manager
First Bank of Nigeria Ltd.
01.2007 - 12.2011
Credit & Marketing Officer
First Inland Bank Plc
01.2002 - 01.2007
Customer Service Officer
First Inland Bank Plc
01.2002 - 01.2007
Teller and Head Teller
First Inland Bank Plc
01.2002 - 01.2007
Funds Transfer
First Inland Bank Plc
01.2002 - 01.2007
Teacher
State Secondary Education Board
01.1992 - 01.1996
Personal Assistance to the Zonal Facilitator
Nigerian Guinness Worm Eradication Programme
01.1991 - 01.1992
Fellow - undefined
Chartered Institute of Finance and Control of Nigeria-CIFCN
M.Sc. - Industrial Microbiology
University of Port Harcourt
B.Sc. - Microbiology
University of Calabar
First School Leaving Certificate - undefined
Student Member -
Chartered Institute of bankers of Nigeria
West African School Cert./GCE -
West African Secondary School Certificate
PGD - Business Management
University of Uyo
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