VICTOR EJA
Operations Manager
LAGOS,LA
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
12
12
years of post-secondary education
Work History
Operations Manager
Jibby Foods
Lagos, LA
02.2020 - Current
- Directs all aspects of business operations, including purchasing, scheduling, manufacturing, warehousing, shipping/receiving, quality assurance, and customer service
- Control of all operational aspects including; revenue growth, profit, operations & production, quality, plant production development, health & safety, finance and compliance within assigned
- Prepare annual production plan and policy guidelines to drive performance of key result areas on production activities and continuous implementation monitoring
- Promote cross training to optimize workforce, also ensures functional coverage,reduce labor costs, and supports succession planning
- Follow-up with government officials(NAFDAC, NEPC) etc for compliance certificates and other required documentations that certifies company for adhering to compliance directives and adopting best practices.
- Introduced new methods, practices, and systems to reduce turnaround time
- Supervised operations staff and kept employees compliant with company policies and procedures
- Led hiring, onboarding and training of new hires to fulfill business requirements
Operations Manager
Baevu Edge Solutions
Lagos
04.2016 - 01.2020
- Direct day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and an eight-member team with related direct reports
- Amplify organizational quality standards by delivering 18% increased quality during a three-year time frame
- Maximize productivity and management systems by establishing specific goals and managing operations
- Plan, organize and direct distribution operations to ensure optimal return on investment for the company
- Managed and evaluated workflow and productivity, making changes where necessary.
Telecommunication Business Operations Specialist
IBM International
Lagos
12.2012 - 03.2016
- Coordinating billing functions for Loyalty management Systems (LMS application) from the 3 sections of the billing department i.e., Post-paid, Prepaid and data billing
- Ensure that LMS system (Loyalty Management system) is being maintained and properly backed up and a cloned made available for the business
- Coordinating functions of all Value Added Systems that fall within the scope of IBM
- Ensure systems are being backed up, and availability of each VAS service is per business agreed target KPIs
- Responsible for LMS CDR processing and reconciliation for billing and points allocation
- Cultivated interpersonal skills by building positive relationships with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
IT Application Support
Hauwei International
Lagos
10.2011 - 11.2012
- Ensure 24/7 service availability of mobile media content and infrastructures
- Ensure that all Service Level Agreements are in place and adhered to by technical services team to the business
- Liaise with technical partners on interface issues with the telecommunication networks
- Participate in vendor selection process including: requirements gathering, RFQ issuance, vendor evaluation, procurement, etc
- Ensure 24/7 service availability for blackberry, VAS service delivery platform,
- Mcommerce, billing systems etc
APPLICATION SUPPORT ANALYST
Airtel
, Lagos
11.2009 - 09.2011
- Applications capacity planning and space management
- Applications backup and recovery – testing, implementation and monitoring
- Participate in Applications evaluation, integration and support
- Install configure and maintain Applications on Oracle, MS SQL databases and related products in a test and a production environment
- Provide 24X7 support for applications to internal customers
IT SPECIALIST
END, ZAIN NIGERIA
Lagos
04.2009 - 11.2009
- To make sure end users in the enterprise work without delay or time loss
- Installation and maintenance of computer hardware devices and drivers
- Working closely with service desk and escalation of incidence when necessary
- Management and deployment of IT working tools to users country wide based on user’s job function
ADMINISTRATOR
ZAIN Nigeria
Lagos
03.2008 - 04.2009
- Configuration Management: was involved in establishing and maintaining consistency of software and hardware performance and their functional and physical attributes with its requirements, design, and operational information throughout their life cycle
- Ensuring prompt software license renewals to avoid litigation
- Producing the following reports as at when required: Project progress, IT Assets status & summary, Warranty status, Software License, Activity Report etc
- Monitoring SLA’s with maintenance service partners and reporting any violation.
CUSTOMER CARE CONSULTANT
CELTEL Nigeria
Lagos
10.2005 - 03.2008
- Receiving a targeted number of incoming subscribers call per day
- Tracking, resolving and recording customers’ queries unto CIMS (Customer
- Interactive Management System)
- Listening to customers and following up their demand for adequate service delivery
- Providing skilled and excellent customer service to existing and intending customers
Education
Bachelor of Science - Geology
University of Calabar
Calabar, CR 08.1997 - 07.2002
Senior Secondary School certificate - undefined
FGC Ikom
01.1990 - 10.1996
Skills
Ability to Work in a Team
References
REFERENCES
References available upon request
Timeline
Operations Manager
Jibby Foods
02.2020 - Current
Operations Manager
Baevu Edge Solutions
04.2016 - 01.2020
Telecommunication Business Operations Specialist
IBM International
12.2012 - 03.2016
IT Application Support
Hauwei International
10.2011 - 11.2012
APPLICATION SUPPORT ANALYST
Airtel
11.2009 - 09.2011
IT SPECIALIST
END, ZAIN NIGERIA
04.2009 - 11.2009
ADMINISTRATOR
ZAIN Nigeria
03.2008 - 04.2009
CUSTOMER CARE CONSULTANT
CELTEL Nigeria
10.2005 - 03.2008
Bachelor of Science - Geology
University of Calabar
08.1997 - 07.2002
Senior Secondary School certificate - undefined
FGC Ikom
01.1990 - 10.1996