Salesforce
Victor Awunudo
Technology Sales Expert
Lagos,NG
Summary
Dynamic Key Account Manager with 14 years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Senior Key Account Manager
LAYER3, Nigeria & Rest of sub-Saharan Africa
Lagos
01.2021 - Current
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed key competitors to respond to competitive threats.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
Telecom, Data Center & Gas Business Manager
CUMMINS, West Africa
01.2017 - 01.2021
- Sales and business development leader governing Cummins hardware & software sales, project implementation services and aftermarket support services sales program to telecom, data center & gas new and existing clients in Nigeria, West & Central Africa
- Manages, develops, and implements sales programs execution composed of multiple cross-functional projects (from pre-sales engagement through project delivery and after-sales support for active customer retention)
- Partnered with key internal business stakeholders to ensure successful projects' completion
- Pro-actively engage prospective clients, identify leads, design and implement sales strategy to successfully convert leads to sales and drive referrals due to excellent customer service
- Creation of new high performing telecom & data center business verticals at Cummins Inc in the Western African region, with an annual achieved sales target of ~ USD 7m
- Devised, deployed and monitored processes to boost long term business success and increase profit levels by 8%
- Created new partnerships with 3rd party service delivery organizations to ensure a fulfilling E2E customer experience for end-user customers.
Account Manager
ERICSSON
Lagos
01.2013 - 01.2017
- Services, TV/Media Services, Sales and business development manager overseeing enterprise, digital/mobile financial services, TV/Media and IoT domain sales to Ericsson’s largest account in Africa
- Introduced alternative product-as-a-service business models to guarantee technology sale and customer retention
- Delivered on various customer engagements with support, to understand business plans and define services and solutions; collaborate with customers to define and develop business cases & go-to-market strategy for new products and services
- Coordinated an internal Innovation & Consulting team to identify, develop and close existing market opportunities for clients
- Developed and executed sales strategy locally to deliver on business objectives and annual local sales targets of USD $8m as part of the global Cisco-Ericsson joint initiative.
- Secured high-value orders booked through consultative selling, effective customer solutions and promoting compelling business opportunities.
Account Manager
ZTE
Lagos
01.2011 - 01.2013
- Generated existing and new sales opportunities for delivery of ZTE products, services, systems, and solutions to resolve customers’ strategic business priorities
- Functioned as ACR (Account Customer Responsible) for Radio Access Solutions on 2G, 3G, / UMTS & LTE technologies, end-to-end transmission technologies, and enterprise solutions
- Delivered cross account support, including customer engagements and workshops for various other regional account teams, as well as forged strong, long-term relationships with clients
- Built deep relationships with clients to understand their specific needs and brought in USD $4.5m in average software upsells to satisfy those needs
- Successfully manage to convert USD $8m worth of through existing client referrals
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
IT Sales & Service Delivery Manager
ZACHARY GROUP
01.2008 - 01.2011
- Business development & sales of hardware, software & network solutions including IT consultancy services & aftermarket support services to public institutions, financial service providers and SMEs
- Monitored project costs, quality, risks, and schedule of on-site implementation, as well as coordinated with potential customers, projects, and civil works of PMO
- Achieved targeted project rollout within delivery schedule
- Spearheaded complex IT sub projects, and achieved targeted project rollout; performed planning and forecast of project circle in terms of resource requirement
- Guaranteed clients’ ROI by reducing IT infrastructure OPEX for customers by 20%-30%, resulting in incremental upsell opportunities worth USD $500k annually
- Built relationships with sales prospects to boost referral customers by 12%.
- Collaborated with customers and asked questions to assess needs and budgets.
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
Education
B.Sc. - Computer Engineering
Obafemi Awolowo University
Nigeria 05.2001 - 05.2008
Professional Level For Account Manager -
Ericsson Global Sales Excellence Program
Stockholm, SwedenSoftware Engineer in View -
ALX Africa
Online 09.2022 - Current
Skills
Complex Contract Negotiationsundefined
Accomplishments
- Achieved individual business set sales target (orders booked & net sales) worth approximately USD $147 million over a 14-year period
- Supervised team of 8 staff members.
- Achieved high quality assurance rating from customer for successful management of sales project delivery & customer service
- Pro-active pre-sales engagement of customer to define solution that meets their exact business requirements
- Engaging and articulate communicator that has been able to successfully manage internal and external stakeholders to achieve set business objectives.
Software
Microsoft Excel
CRM 360
Javascript Programming
Python Programming
Timeline
Software Engineer in View -
ALX Africa
09.2022 - Current
Senior Key Account Manager
LAYER3, Nigeria & Rest of sub-Saharan Africa
01.2021 - Current
Telecom, Data Center & Gas Business Manager
CUMMINS, West Africa
01.2017 - 01.2021
Account Manager
ERICSSON
01.2013 - 01.2017
Account Manager
ZTE
01.2011 - 01.2013
IT Sales & Service Delivery Manager
ZACHARY GROUP
01.2008 - 01.2011
B.Sc. - Computer Engineering
Obafemi Awolowo University
05.2001 - 05.2008
Professional Level For Account Manager -
Ericsson Global Sales Excellence Program
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