Data Analysis
Hi, I’m
Victor Aremu
Damilola
Ikoyi/Lagos,Lagos
Summary
Dynamic professional with a proven track record of about 6years as a seasoned customer service executive. Adept in problem-solving and excellent communication. Leveraged cultural awareness and MS Office proficiency to enhance client satisfaction and drive business growth. Known for strategic innovation and collaborative teamwork, significantly contributing to operational improvements and client relationship management.
Overview
5
years of professional experience
Work History
GIZ
Flight Consultant
04.2022 - 09.2024
Job overview
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Directed market entry strategies for clients looking to expand into new territories, ensuring compliance and cultural alignment.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
Neem Foundation.
Adminstrative/Front Desk Officer
07.2019 - 03.2022
Job overview
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Improved guest communication by designing and implementing a comprehensive information package, available at the front desk and in-room directories.
- Trained new front desk staff members on company policies and procedures, improving overall efficiency within the department.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Held office meetings with staff to answer questions, resolve issues, and keep employees informed of changes.
- Contributed to business growth by upselling available services such as spa treatments or room upgrades when appropriate.
- Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
- Managed front desk maintenance of client records and lab data.
- Resolved guest complaints by addressing issues with rooms promptly.
- Compiled information from files and research to satisfy information requests.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Tracked important information in software spreadsheets and ran reports or generated graphs using data.
Education
University of MaiduguriMaiduguri, Borno State, Nigeria
Post Graduate Diploma In Business Management/Admin from Business Administration And Management
04.2001
Skills
Problem-Solving
MS Office
Client Requirements
Cultural Awareness
Reporting writing
Team Collaboration
Excellent Communication
Multitasking
Active Listening
Written Communication
Reliability
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Affiliations
- National Association of Social Workers
Software
Interests
Business relations
social gainful engaments.
- Initiating business discussions centered around industry trend-dynamics.
- Building business networks and relationships.
Timeline
Flight Consultant
GIZ
04.2022 - 09.2024
Adminstrative/Front Desk Officer
Neem Foundation.
07.2019 - 03.2022
University of Maiduguri
Post Graduate Diploma In Business Management/Admin from Business Administration And Management
04.2001