Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
victor akpan

victor akpan

port harcourt city,Rivers

Summary

A highly skilled IT professional with extensive expertise in remote desktop support, operating systems mastery, and cloud computing knowledge. Demonstrates proficiency in Windows operating systems, hardware troubleshooting, and effective escalation handling. Adept at virus protection and removal, virtualisation techniques, and technical documentation proficiency. Possesses a strong understanding of IT infrastructure development and management, including database management and mobile device troubleshooting. Skilled in Microsoft 365 administration, Python scripting, Powershell, LINUX, and wireless networking. Committed to delivering exceptional customer service while leading teams to success. Career goals include advancing IT infrastructure development within the energy technology sector.

Self-disciplined professional with ample experience in IT, customer service and technical support. Adept in troubleshooting, diagnosing and designing computer systems to customise client needs. Eager to enhance skills and achieve growth in organisation.

Overview

6
6
years of professional experience

Work history

Technical support engineer

Adiamkpo Richard
port Harcourt city, Nigeria
04.2023 - 03.2025
  • Coordinated with vendors for procurement and maintenance of IT equipment, achieving cost-effectiveness without compromising on quality standards.
  • Stayed abreast with industry trends for proactive identification and resolution of potential challenges before they escalated into larger problems.
  • Facilitated training sessions for non-technical staff members on best practices for safe computer use.
  • Evaluated existing work procedures regularly for identifying improvement opportunities.
  • Prioritised tasks effectively for efficient resolution of customer concerns.

Customer service representative

Barrister Adonijah nga
port Harcourt city, Nigerian
07.2019 - 11.2022
  • Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
  • Streamlined processes through efficient record keeping.
  • Offered technical support, leading to enhanced user experience.
  • Ensured smooth running of operations with timely preparation of reports.
  • Provided top-notch support for increased customer satisfaction.

Education

Bachelor of Science - technical support engineer

ensign college
USA, UTAH
08.2023 -

Skills

  • Remote desktop support
  • Tech-Savvy mindset
  • Multitasking efficiency
  • Operating systems mastery
  • Cloud computing knowledge
  • Windows operating systems proficiency
  • Hardware troubleshooting
  • Effective escalation handling
  • Virus protection and removal
  • IT support expertise
  • Virtualisation techniques
  • Technical documentation proficiency
  • IT infrastructure understanding
  • Applied learning capacity
  • Troubleshoot technical issues
  • Database management
  • Mobile device troubleshooting
  • IT infrastructure development
  • Energy technology
  • Microsoft 365 administration
  • Python scripting
  • ICT training management
  • Wireless networking
  • Mobile device management
  • Computer backup management
  • Powershell
  • LINUX
  • Customer Service
  • Team Leadership

Languages

English
Beginner

Timeline

Bachelor of Science - technical support engineer

ensign college
08.2023 -

Technical support engineer

Adiamkpo Richard
04.2023 - 03.2025

Customer service representative

Barrister Adonijah nga
07.2019 - 11.2022

Similar Profiles

Create profile
victor akpan