Conscientious Customer Support Specialist with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist / Intake Specialist
The Outsource Global Technologies
Abuja, Federal Capital Territory
2019.08 - 2021.05
Handled inbound and outbound phone calls with American citizens, helping them to navigate their way through Social Security Benefits application process.
Completed more than 30 Social Security Disability Insurance applications monthly through excellent sales and marketing skills.
Evaluated claimants’ current situation and determined their best options and made contact with Social Security representatives on behalf of claimants.
Improved customer experience by responding to inquiries and resolving customer complaints efficiently and timely.
Multi-tasked to handle diverse customer needs in high-volume workload setting, prioritizing tasks to keep up with challenging deadlines.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
Managed over 150 customer calls per day, consistently meeting productivity and quality targets
Geotechnical Laboratory Technician
Chinese Geotechnical Company
2017.02 - 2017.08
Conducted various laboratory analysis and tests on construction materials ensuring that stipulated standards are met.
Embarked on field analysis and site preparation for road construction and rehabilitation.
Exceeded goals through effective task prioritization and great work ethic
Sales Representative / Product Marketer
Sahad Stores
2011.12 - 2012.03
Assisted customers to locate merchandise based on customer needs.
Increased sales by convincing customers to buy a certain product in the store.
Education
B.Sc. - Geology
Chukwuemeka Odumegwu Ojukwu University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Active Listening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Customer Support Specialist / Intake Specialist
The Outsource Global Technologies
2019.08 - 2021.05
Geotechnical Laboratory Technician
Chinese Geotechnical Company
2017.02 - 2017.08
Sales Representative / Product Marketer
Sahad Stores
2011.12 - 2012.03
B.Sc. - Geology
Chukwuemeka Odumegwu Ojukwu University
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