Victor Ajuzieogu
Customer Support Specialist
Abuja,Federal Capital Territory
Summary
Conscientious Customer Support Specialist with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist / Intake Specialist
The Outsource Global Technologies
Abuja, Federal Capital Territory
08.2019 - 05.2021
- Handled inbound and outbound phone calls with American citizens, helping them to navigate their way through Social Security Benefits application process.
- Completed more than 30 Social Security Disability Insurance applications monthly through excellent sales and marketing skills.
- Evaluated claimants’ current situation and determined their best options and made contact with Social Security representatives on behalf of claimants.
- Improved customer experience by responding to inquiries and resolving customer complaints efficiently and timely.
- Multi-tasked to handle diverse customer needs in high-volume workload setting, prioritizing tasks to keep up with challenging deadlines.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Managed over 150 customer calls per day, consistently meeting productivity and quality targets
Geotechnical Laboratory Technician
Chinese Geotechnical Company
02.2017 - 08.2017
- Conducted various laboratory analysis and tests on construction materials ensuring that stipulated standards are met.
- Embarked on field analysis and site preparation for road construction and rehabilitation.
- Exceeded goals through effective task prioritization and great work ethic
Sales Representative / Product Marketer
Sahad Stores
12.2011 - 03.2012
- Assisted customers to locate merchandise based on customer needs.
- Increased sales by convincing customers to buy a certain product in the store.
Education
B.Sc. - Geology
Chukwuemeka Odumegwu Ojukwu University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Active Listening
undefinedQuote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Customer Support Specialist / Intake Specialist
The Outsource Global Technologies
08.2019 - 05.2021
Geotechnical Laboratory Technician
Chinese Geotechnical Company
02.2017 - 08.2017
Sales Representative / Product Marketer
Sahad Stores
12.2011 - 03.2012
B.Sc. - Geology
Chukwuemeka Odumegwu Ojukwu University
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