VERONICA AMBENE AJIA
Lagos,Lagos
Summary
Results-driven professional with expertise in time management, communication, and customer-focused management. Demonstrates a strong track record in sales performance maximisation, business development, and operational efficiency. Skilled in social media marketing, hospitality management, and people management to enhance business operations and customer satisfaction. Proficient in complaint handling, customer relationship building, and performance monitoring to drive organisational success. Adept at report generation and leveraging technical proficiency to optimise processes and achieve strategic goals.
Overview
28
28
years of professional experience
18
18
years of post-secondary education
1
1
Certification
Work history
ASSISTANT GENERAL MANAGER
SQUARE-FOUR INSURANCE BROKERS LIMITED
Lagos, Lagos
2021.05 - Current
- HEAD OF UNDERWRITTING
- Supervised daily operations for seamless business activities.
- Ensuring all technical operations adhere to company policies, regulatory requirements, and industry standards.
- Overseeing the insurance renewal process, ensuring timely and accurate client service, and negotiating terms with insurers.
- Preparing and presenting monthly, quarterly, and annual technical reports for senior management.
- Analyzing client risk profiles and recommending appropriate insurance coverage and risk management practices.
- Perusing insurance premiums and coverage to ensure accuracy and adequacy.
- Supervising the claims process, particularly for large or complex losses, and ensuring effective coordination between clients and insurers.
- Preparing and presenting monthly, quarterly, and annual technical reports for senior management.
PRINCIPAL MANAGER
CORPORATE HOMES SUPPORT AND CARE LIMITED
Lagos, Lagos
2019.03 - 2021.03
- HEAD, INSURANCE AND RISKS MANAGEMENT DEPT.
- Streamlined processes to improve and minimize office operational risks.
- Help in identifying areas of risk and evaluate the risks and recommend insurance class that best suit the risks.
- Conduction of risk assessment and implement controls to mitigate the risks
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Led and managed administrative staff to maintain smooth daily operations.
- Placement of Insurance Risks to underwriters and facilitate the claims process for prompt payment
MANAGER
NIGER INSURANCE PLC
Lagos Island, Lagos, Lagos
2008.12 - 2019.01
- NON-LIFE INSURANCE UNDERWRITING
- Prepare documentations on oil and gas/aviation insurance bids.
- Reinsurance placement of oil & gas and aviation business.
- Acknowledgement of letters and giving appropriate response to every enquiry.
- Analysis of Oil and Gas proposals.
- Communication between insured’s, Local brokers, Overseas Brokers and leader of co-insurers to conclude and firm cover for new business.
- Preparation of documentations; policy wording, Endorsement, and debit note for payment etc.
- Handling of the Reinsurance placement aspect of the transaction; Preparation of facultative offer slip and credit note to local market as well as obtaining the reinsurance guarantee cover note.
- Preparation of renewal notices, cover note and debit note as appropriate.
- Marketing of Oil and Gas business
- Marketing of Aviation business
- Bidding for Oil and Gas
- Bidding for all classes of Insurance for the company
- Attending various meetings on Oil and Gas and Aviation businesses.
- Maintaining a good working relationship with the external and internal customers( After sale services)
ASSISTANT OFFICER
NIGER INSURANCE PLC
Lagos Island, Lagos
2005.08 - 2008.12
- LIFE INSURANCE UNDERWRITING
- Give quotations and rates on various insurances
- Prepare insurances plans and procedures
- Issues insurance policies on general insurance businesses
NATIONAL YOUTH SERVICE CORP
FAKUNLE COMPREHENSIVE HIGH SCHOOL
Osogbo, Osun State
1998.08 - 1999.08
Education
B.Sc. - Economics/Education
University of Jos
Plateau State 1992.01 - 1998.01
SSCE - undefined
Federal Government Girls’ College
New Bussa, Niger State (Fmrl. Kwara State) 1984.01 - 1990.01
Primary School Leaving Cert. - undefined
NEPA Senior Staff School
Kainji, New Bussa, Niger State (Fmrl. Kwara State) 1978.01 - 1984.01
Skills
- Time management expertise
- Communication proficiency
- Sales performance maximisation
- Technical proficiency
- Business development
- Social media marketing
- Operations management
- Performance monitoring
- People Management
- Hospitality management
- Operational efficiency
- Customer-focused management
- Complaint handling
- Customer relationship building
- Report generation
- Business operations understanding
Certification
- Associate of Chartered Insurance Institute of Nigeria (ACIIN) – 2010
- Diploma - Chartered Insurance Institute of Nigeria - 2008
- Diploma – West African Insurance Institute, The Gambia – 2007
AWARD BESTOWED
College of Insurance & Risk Management, Banjul – The Gambia, 2006/2007 Award for the outstanding student in Insurance Marketing & Agency Management
MAJOR COURSE ATTENDED
- Energy Insurance Training Program by Brickred Consult Ltd – July 2008
- Underwriting Oil & Gas & Power Insurance by Oil & Gas Soft Skill Ltd – June 2009
- Fundamentals of Oil & Gas & Risk Management Insurance by MDI – April 2012
- Advanced Aviation Course by Pivots & Achievers Ltd – May 2011
- Advanced Aviation Course by Pivots & Achievers Ltd – September 2012
- Leadership and Introduction to Oil & Gas Insurance by WAII Gambia - May 2013
- Marine & Special Risks Seminar by Continental Reinsurance - October 2018
PERSONAL INFORMATION
- State of Origin: Nasarawa
- LGA: Wamba
- Sex: Female
- Religion: Christian
Languages
English
Fluent
Accomplishments
College of Insurance & Risk Management, Banjul, Gambia
2006/07 Award for the outstanding student in Insurance Marketing & Agency Management
References
References available upon request.
Timeline
ASSISTANT GENERAL MANAGER
SQUARE-FOUR INSURANCE BROKERS LIMITED
2021.05 - Current
PRINCIPAL MANAGER
CORPORATE HOMES SUPPORT AND CARE LIMITED
2019.03 - 2021.03
MANAGER
NIGER INSURANCE PLC
2008.12 - 2019.01
ASSISTANT OFFICER
NIGER INSURANCE PLC
2005.08 - 2008.12
NATIONAL YOUTH SERVICE CORP
FAKUNLE COMPREHENSIVE HIGH SCHOOL
1998.08 - 1999.08
B.Sc. - Economics/Education
University of Jos
1992.01 - 1998.01
SSCE - undefined
Federal Government Girls’ College
1984.01 - 1990.01
Primary School Leaving Cert. - undefined
NEPA Senior Staff School
1978.01 - 1984.01