Summary
Overview
Work History
Education
Skills
Software
Swimming, playing video games, listening to audio novels
Timeline
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Vera Chimaobim Ake

Vera Chimaobim Ake

Customer Success Manager
Port Harcourt,Rivers State

Summary

I am a self-assured professional with a background in engaging clients, streamlining sales processes and assessing customer needs. An established Lead Generator promoting undeniable organizational skills and desiring the opportunity to work hard. An analytical problem-solver with a knack for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying onboarding processes to enhance clients engagement and boost performance.

Detail-oriented team player with strong organizational skills. I am able to handle multiple projects simultaneously with a high degree of accuracy.

I am a strong leader and problem-solver, dedicated to streamlining operations to decrease costs and promote organizational efficiency. I use independent decision-making skills and sound judgment to positively impact the organization success.

Overview

9
9
years of professional experience

Work History

Lead Generation Manager

Cafia Inc.
01.2024 - 02.2024


  • Generated high-quality leads by researching and identifying potential clients through various online platforms.
  • Streamlined lead generation processes by utilizing CRM tools for efficient tracking and management of leads.
  • Assisted colleagues with their own lead generation tasks during peak times or when they needed support, contributing positively towards team success overall.
  • Enhanced lead quality by conducting thorough pre-screening of prospects before forwarding to the sales team.

Customer Success Manager

Universal Learning Solution
05.2021 - 08.2023
  • used data-driven insights to create targeted strategies for increasing overall client engagement levels.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for mentors.
  • Established performance metrics to evaluate team success, driving continuous improvement in service delivery.
  • Spearheaded cross-functional initiatives that resolved complex issues and ensured timely resolution for mentors.
  • Implemented effective communication strategies that fostered long-lasting connections with users
  • Championed innovative solutions that empowered users to optimize their use of the product effectively.
  • Enhanced mentors and users satisfaction by proactively addressing concerns and providing tailored solutions.
  • Streamlined mentors and users onboarding process for accelerated product adoption and increased retention rates.
  • Coordinated with managers and dev teams to provide prompt support and address users needs efficiently.
  • Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
  • Conducted post-implementation follow-ups to solicit valuable feedback from users, enabling further enhancements in service quality.
  • Developed comprehensive training materials that facilitated faster user proficiency with the product.
  • Analyzed user feedback to identify areas for improvement, leading to enhanced product offerings.
  • Played instrumental role in user satisfaction by working with DEV teams for proper resolution of service issues.
  • Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
  • Generated reports and communicated results to line manager and dev team to provide insights into user success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry users.
  • Used industry expertise, customer service skills and analytical nature to resolve mentors and users concerns and promote loyalty.

Project Coordinator

Universal Learning Solution
03.2015 - 08.2023
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Conducted thorough post-project evaluations to identify areas for improvement in future initiatives.
  • Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Assisted in developing training materials and organized workshops aimed at enhancing skill sets among teachers, mentors and stakeholders members working under various capacities on different projects within the organization.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Ensured prompt resolution of any conflicts or obstacles encountered during the course of a project''s execution phase, helping maintain smooth workflow across departments involved in its completion process.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
  • Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the organization
  • Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
  • Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
  • Elevated overall quality of completed projects by consistently monitoring progress. mentoring trained teachers and mentors and addressing issues proactively.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Reported regularly to managers on project budget, progress, and technical problems.

Education

Ph.D. - Early Childhood Education

Ignatius Ajuru University of Education
Port Harcourt, Rivers State.
04.2001 -

Master of Arts - Early Childhood Education

Ignatius Ajuru University of Education
Port Harcourt, Rivers State
04.2001 -

Skills

    Campaign Management

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Software

Freshdesk

Zendesk

Hotspot

Intercomm

Trello

Asana

Mondaycom

Clickup

Zapier

Clockify

Zillow

Yelp

Google suits

Ms office

Swimming, playing video games, listening to audio novels

In my free time, I listen to romantic audio dramas on pocket FM appappappappaappappappa

Timeline

Lead Generation Manager

Cafia Inc.
01.2024 - 02.2024

Customer Success Manager

Universal Learning Solution
05.2021 - 08.2023

Project Coordinator

Universal Learning Solution
03.2015 - 08.2023

Ph.D. - Early Childhood Education

Ignatius Ajuru University of Education
04.2001 -

Master of Arts - Early Childhood Education

Ignatius Ajuru University of Education
04.2001 -

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Vera Chimaobim AkeCustomer Success Manager