Sql
Vera Eyaru Alawari
Customer Service
Port Harcourt
Summary
Results-driven and Skilled Customer Support Personnel, with 10 years of experience in Promoting customer satisfaction, promoting warm, inviting service for increased customer satisfaction and business retention. Thrives in fast-paced environments, ready to improve internal processes for easier cross-functional support. Team player happy to offer new employees advice on best practices for managing demanding workloads without sacrificing service quality.
Overview
10
10
years of professional experience
32
32
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Customer Support Representative
Meridian Hospitals
Port Harcourt
09.2013 - 10.2021
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
- Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
- Configured hardware, devices and software to set up work stations for employees.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service
- Contributed ideas and practical solutions to support process improvement efforts
- Increased sales by educating prospects on benefits of products and services in comparison to competitors
- Connected with customers to address questions and resolve issues through phone and email
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery
- Maintained servers and systems to keep networks fully operational during peak periods
Cashier/Junior Accounts Assistant
Stress Free Doors and Homes
Port Harcourt
07.2011 - 08.2013
- Answered questions about store policies and addressed customer concerns.
- Created price tags and merchandise signs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Processed customer refunds and exchanges according to established guidelines.
- Reviewed new promotions and monitored price changes.
- Tallied cash drawer at beginning and end of each work shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Welcomed customers and helped determine their needs.
- Collected and authorized payments of guests.
- Helped customers complete purchases, locate items and join reward programs.
Education
Post Graduate Diploma - Office And Information Management
Rivers State University
Port Harcourt, Rivers, Nigeria 01.2019 - 12.2020
Bachelor of Arts - Linguistics And Communication Studies
University of Port Harcourt
Port Harcourt, Rivers State, Nigeria 09.2006 - 03.2012
West African Senior School Certificate - Arts
Holy Rosary College
Port Harcourt, Rivers State 09.1998 - 11.2022
Skills
Technical issues analysis
Staff education and training
Software diagnosis
Data recovery
Desktop support
Active Listening
Analytical and Critical Thinking
Self-Motivated
First Aid/CPR
Dependable and Responsible
Excellent Communication
Application support
Customer service expert
[Type] Software Proficiency
Software
Data visualization
Coding
Certification
[MICROSOFT SQL SERVER DATABASE ADMINISTRATION ] Training - [Timeframe]
Interests
Database Administrator
Data Manipulation
Coding and Music
Coding gives me ability to new perspective to problem solving, and also understanding logic at a deeper level.
While Music helps calm my nerves and makes me feel good.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is better to fail in originality than to succeed in imitation.
Herman Melville
Timeline
[MICROSOFT SQL SERVER DATABASE ADMINISTRATION ] Training - [Timeframe]
02-2022
Post Graduate Diploma - Office And Information Management
Rivers State University
01.2019 - 12.2020
Customer Support Representative
Meridian Hospitals
09.2013 - 10.2021
Cashier/Junior Accounts Assistant
Stress Free Doors and Homes
07.2011 - 08.2013
Bachelor of Arts - Linguistics And Communication Studies
University of Port Harcourt
09.2006 - 03.2012
West African Senior School Certificate - Arts
Holy Rosary College
09.1998 - 11.2022