Valentine Ubani
Learning And Development Specialist
Ikeja
Summary
Experienced Learning and Development Lead with a demonstrated history of increasing productivity and sales performance. Skilled in designing and developing customized training programs, conducting needs assessment surveys, coaching individuals, and evaluating performance. Collaborates with HR to develop career development plans and ensure compliance with legal requirements and company policies. Has maintained relationships with external training providers to ensure training programs are up-to-date and effective. Possesses certifications in Sales and Marketing Management, Instructional Systems Design, Customer Service, and is an Associate Member of the Institute of Sales and Marketing Management of Nigeria. Proficient in cross-functional leadership and management, financial analysis, people development, client relations, and learning management systems administration.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Learning Lead | Learning and Development
RALLY TRADE NIGERIA LIMITED
Lagos
10.2020 - Current
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 30%.
- Designed and delivered web-based, self-directed learning materials.
- Created and oversaw sales and customer service training programs for operations.
- Used microsoft PowerPoint to design training for top level employees and increase company retention and productivity rates by 42%.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed and implemented successful onboarding program.
- Facilitated virtual, in-person and blended learning sessions.
- Provided coaching and mentoring to employees.
- Trained and mentored over 20 new personnel hired to fulfill various roles.
- Designed and developed training programs that contributed to a 25% increase in productivity, 15% decrease in ramp-up time, and 20% increase in sales performance within a sales-oriented company.
- Conducted a needs assessment survey and developed customized training modules that led to a 30% increase in overall sales performance.
- Coached individual sales team members, resulting in an average increase of 10% in their individual sales performance.
- Conducted performance evaluations and provided feedback to sales team members on their performance, strengths, and areas for improvement.
- Collaborated with the HR department to develop career development plans for sales team members and to identify opportunities for growth within the company.
- Coordinated with HR to ensure compliance with legal requirements and company policies related to training programs.
- Maintained relationships with external training providers to ensure training programs were up-to-date and effective.
- Participated in recruitment and selection processes to ensure new hires aligned with company values and goals.
- Ensured sales team members received the support they needed to develop their careers within the company and succeed in their roles.
Training Specialist | Learning and Development
OUTCESS SOLUTIONS NIGERIA LIMITED
Lagos
11.2017 - 09.2020
- Trained and mentored over 1500 new personnel hired to fulfill various roles.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Used various learning suites to implements customer services Courses and e-learning programs.
- Developed lesson plans, instructional materials and written practice tests for customer service and sales training courses.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Coordinated administrative functions necessary to deliver and document training programs.
- Collected data on program effectiveness to develop modifications and improvements to curricula.
- Organized and implemented coursework, oversaw scheduling and monitored attendance through learning management system.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
Close Loop Agent| Contact Centre Back Office
AIRTEL NIGERIA
Lagos
07.2015 - 10.2017
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Provided professional services and support in a dynamic work environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Average quality rating of 95%
- Awarded as the best agent in the month of December 2016
Awarded as the third best quality agent in the month of January 2017 - Build customer interest in the service and product offered by the company
- Educate customer on new and existing products on the network
- Effective and professional Brand cross selling of company products and services
- Deliver world class customer service by cross selling with vibrancy and personal confidence
- Meet or exceed monthly performance goals including quality, adherence, sales target and others
- Provide accurate product information and serve as a knowledgeable resource customer
- Manage customer requests and enquiries during contact, ensuring issues are appropriately,
- accurately and promptly escalated for resolution
- Maintain a detailed knowledge of business processes and procedures
Education
National Diploma - Business Administration And Management
Yaba College of Technology, Yaba.
Lagos, Nigeria 06.2016 - 04.2018
Skills
Cross functional Leadership and ManagementCommunication skills, both written and verbalCall Centre OperationsClassroom FacilitationPeople Development
Client Relations
Microsoft PowerPointMicrosoft ExcelMicrosoft WordLearning Management systems administration
Learning development
Learning aids and support
Learning model development
Warm and cold leads development
Team building and development
Affiliations
The Institute of Sales and Marketing Management of Nigeria
(ISMMN)
Associate Member
Certification
Certificate in Sales and Marketing Management, The Institute of Sales and Marketing Management of Nigeria (ISMMN)- 2022
Timeline
Learning Lead | Learning and Development
RALLY TRADE NIGERIA LIMITED
10.2020 - Current
Training Specialist | Learning and Development
OUTCESS SOLUTIONS NIGERIA LIMITED
11.2017 - 09.2020
National Diploma - Business Administration And Management
Yaba College of Technology, Yaba.
06.2016 - 04.2018
Close Loop Agent| Contact Centre Back Office
AIRTEL NIGERIA
07.2015 - 10.2017