Valentine Ibezim
Umuahia
Summary
Professional with strong organizational skills and active listening expertise. Proven success in social media management and strategic planning, demonstrating effective communication abilities. Skilled in decision-making and problem-solving, with experience in teller operations and check processing. Dedicated to accountability and reliability, focused on contributing to growth-oriented objectives.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Bank Teller, Customer Service Officer, Fundstransfer Officer, ATM Custodian Officer
Unionbank Nigeria PLC
Umuahia
10.2014 - 11.2025
- Bank Teller
- Handle daily cash transactions including deposits, withdrawals, and payments
- Verify signatures, account balances, and check authenticity of instruments
- Balance cash drawer at end of day to ensure zero discrepancies
- Process cash, cheque, and card payments with accuracy and speed
- Identify counterfeit notes and report suspicious activities
- Maintain a neat and secure working area, ensuring strict adherence to cash handling protocols
- Respond to customer questions regarding basic transactions
- Customer Service Officer
- Greet and engage customers professionally, ensuring positive client experience
- Assist with account opening, updates, and service-related requests
- Resolve customer complaints and escalate unresolved issues appropriately
- Provide information on bank products, services, and policies
- Support digital banking education, helping customers navigate online platforms
- Maintain customer records and ensure compliance with KYC standards
- Liaise with internal departments to support customer needs
- Funds Transfer Officer
- Initiate and process interbank and intrabank funds transfers efficiently
- Verify documentation for accuracy and regulatory compliance
- Handle foreign and domestic transfers while adhering to CBN guidelines
- Track and follow up on pending transfer requests and resolve delays
- Maintain records of all transactions and generate reports as needed
- Monitor for suspicious transactions and file necessary reports (e.g., STR)
- Coordinate with correspondent banks for cross-border payments
- ATM Custodian
- Managed daily ATM operations, including cash loading, reconciliation, and monitoring
- Ensured ATM functionality and addressed service interruptions promptly
- Investigated and resolved failed transactions and customer complaints related to ATM
- Conducted routine audits and reported findings to branch management
- Secured ATM during maintenance and collaborated with IT/Security teams to maintain uptime
- Processed customer transactions efficiently ensuring compliance with banking regulations.
- Assisted customers in resolving inquiries and provided exceptional service to enhance satisfaction.
- Maintained accurate records of fund transfers ensuring timely processing of transactions.
- Managed ATM cash levels and performed regular maintenance to ensure operational readiness.
customer service, headteller relief, fundstransfer
Keystone bank nigeria ltd
lagos Nigeria
08.2008 - 09.2014
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new staff members on policies and procedures to ensure compliance.
- Processed fund transfers accurately while maintaining confidentiality and security protocols.
- Oversaw daily cash transactions to ensure accuracy and adherence to financial regulations.
- Collaborated with team members to enhance customer satisfaction and improve service delivery.
- Maintained organised records of transactions and customer interactions for future reference.
- Responded to customer feedback to identify areas for improvement and drive service excellence.
- Oversaw daily operations as head teller relief, managing transactions and staff.
- Provided training and support to new team members on customer service best practices.
- Facilitated fund transfers efficiently whilst ensuring compliance with regulations.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Maintained accurate records of financial transactions to uphold organisational integrity.
- Collaborated with colleagues to streamline processes and improve service delivery.
- Addressed customer complaints effectively, fostering a positive service environment.
- Monitored cash flow and balanced tills to ensure financial accuracy and accountability.
- Performed regular inventory of cash drawer, ensured accountability.
- Prepared daily cash counts to ensure accuracy.
- Ensured compliance with bank policies whilst handling transactions.
- Resolved complex customer issues to enhance satisfaction levels.
- Handled high volume transactions, maintained speed and accuracy.
- Handled escalated customer complaints with diplomacy and professionalism.
- Assured accurate transaction processing with attention to detail.
- Coordinated with management to implement operational improvements.
- Trained junior tellers for skill development and efficiency enhancement.
- Promoted bank services, increased product awareness among customers.
- Delivered exceptional customer service by effectively addressing client concerns.
- Managed vault operations, ensured secure handling of funds.
- Strengthened banking relationships for improved customer loyalty.
- Conducted audits regularly for adherence to regulatory standards.
- Supervised teller line, ensured smooth workflow.
- Mitigated risk by adhering to established security procedures.
- Collaborated with team members for better service delivery.
- Facilitated continuous training sessions for staff development.
- Prioritised tasks during peak hours for efficient operation.
- Maintained updated knowledge on banking products, offered personalised solutions.
- Assisted customers with questions about products, services and terms.
- Completed currency exchanges following current, accurate rates.
- Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
- Balanced daily cash deposits and vault inventory with [Number]% accuracy rate.
- Inspected cheques and money orders to identify fraud markers.
- Reconciled accounts and cash drawers for discrepancy-free recordkeeping.
- Educated customers about remote banking tools to improve customer service and reduce burden on in-person team.
- Suggested additional products and services matching customer needs.
- Processed cash deposits and withdrawals for customers.
- Issued certified cheques to serve customer needs.
- Helped customers complete credit card and general bill payments in-person or via online banking system.
- Observed correct procedures regarding financial and customer information to prevent breaches and data misuse.
- Accepted payments on bank loans and updated accounts with changing balances.
- Adjusted client accounts with credits or debits matching current needs.
- Directed customers to necessary personnel for specific questions or advanced service requests.
- Conducted post-office-related business to sell stamps, accept payments, and prepare money transfers.
- Organised transfers to move money between customer accounts, between customers, and between businesses.
- Followed up with customers to build long-lasting relationships and boost business opportunities.
Education
B.Ed - Environmental Education in Economics
University of Calabar
Calabar, Nigeria 10.2003 - 06.2008
Skills
- Organizational skills
- Active listening
- Team collaboration
- Social media management
- Motivation and reliability
- Decision-making abilities
- Creative problem-solving
- Effective communication
- Presentation skills
- Strategic planning expertise
- Personal accountability
- Internet proficiency
- Cross-selling techniques
- Teller operations knowledge
- Check processing expertise
Websites
Certification
project management essentials -disasterReady.org
Fundamentals of credit -corporate finance institute (CFI)
Timeline
Bank Teller, Customer Service Officer, Fundstransfer Officer, ATM Custodian Officer
Unionbank Nigeria PLC
10.2014 - 11.2025
customer service, headteller relief, fundstransfer
Keystone bank nigeria ltd
08.2008 - 09.2014
B.Ed - Environmental Education in Economics
University of Calabar
10.2003 - 06.2008