VALENTINA UDEIGBO

SOFTSKILLS Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Act as a point of escalation for Tier 1 support, providing assistance and oversight for critical incidents, and ensuring the team delivers high-quality technical support. Diagnose and resolve escalated technical issues related to Windows operating systems, applications, hardware, networking, printers and performance, ensuring timely and effective solutions. Participate in IT projects involving Windows infrastructure, migrations, upgrades, and deployments, ensuring successful execution and adherence to best practices. Provide advanced training to junior technicians, enabling them to handle more complex technical issues and improve their skills. Keep up-to-date with the latest Windows technologies, trends, security patches, and best practices, applying this Provision of technical support via email, live chat & Telephone channels. Keep up-to-date with the latest Windows technologies, trends, security patches, and best practices, applying this knowledge to enhance the organization's Windows environment