Valentina Udeigbo

Act as technical support tier II to responsible for escalation case from first tier support.
Ability to support over 180 interactions per month on variety of issues related to Microsoft product for customer ( Windows operating system and office application)
Ability to work alone and do self research as a highest end of support from advocate level.
Work with the team to identify bug and possible roadblock for new releases and existing software issues.
Ensure customer satisfaction by resolve 90% of total case.
Improve team success rate by providing side by side to new teammate and provide help where guidance is needed(Such as sharing trick for probing and understand the real need of contact)
Experienced to non Microsoft product such as MacOS, manufacturer hardware elements, or third party software.

Supervised the overall store activities and day to day operations, including managing retail staff, i.e. cashiers and people working on the floor in a well-organized manner.

Supervised the overall store activities and day to day operations, including managing retail staff, i.e. cashiers and people working on the floor in a well-organized manner.

• Conferred with customers about concerns with products or services to resolve problems and drive sales.

Significantly contributed to various activities of the company, such as record verification, activity reports on inventory, price listing, shipments and issued goods, inventory management, stock reception, periodic counts, record balancing & report.