VALENTINA AKPAN
Richmond,QC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant-Freelancer
Virtual Gurus
01.2022 - Current
- Provided and conducted as-needed research and support for any other necessary business activities
- Edited wordpress website both front and backend
- Worked closely with executive and team to support all business activities
- Managed schedule (professional and personal) via Google or apple calendar
- Attended and recorded notes for essential executive meetings
- Contributed to the success of the team and clients through dedication to creating value, working collaboratively, and having a positive attitude
- Produced and managed correspondence, contracts, proposals, invoices etc
- Handled sensitive and confidential financial, legal, personnel and organizational information.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Performed research to collect and record industry data.
- Created PowerPoint presentations for business development purposes.
Administrative Assistant
Tech234mart
04.2020 - 07.2021
- Served as the primary point of contact for facilitating operational and Administrative inquiries
- Provided cross-coverage support for other administrative personnel
- Proofread and edit correspondence to fix typographical errors or Mistakes in grammar
- Maintained office inventory by assisting with supply orders
- Organized 3+ monthly meetings and their logistical elements (scheduling, preparing the facility, organizing handout and/or Binders for attendees, etc.)
- Answered and screened telephone calls (15+ daily) in a courteous Manner while taking messages with a high degree of accuracy
- Resolved issues, escalating major conflicts and concerns to appropriate personnel
- Leveraged CRM system to update contact lists and perform data entry
- Used Microsoft Office Suite to create and revise documents and presentations
- Maintained files and filing, keeping sensitive information confidential
- Qualified incoming calls, took messages and redirect calls
- Wrote emails, quotes, and placed orders
- Cleaned data using Tableau
- Maintained and updated files and records digitally and by scanning or uploading documents
- Prepared and managed a variety of correspondence including emails, memos, forms, reports, and manuals
- Received, screened, and refer incoming telephone calls to appropriate staff; provide general information to callers where applicable and answer routine inquiries
- Opened, sorted, and distribute incoming mail and correspondence; respond to routine inquiries and correspondence within established guidelines
- Maintained a variety of paper and digital files and records
- Maintain office supplies and stationery.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
Front Office/Technical Support Engineer
Huawei Technologies
11.2017 - 03.2020
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
- Monitoring 24h/7days the 2G and 3G networks, using fault management systems and specific NMSs, and performing initial analysis to identify the issues
- Trouble Ticketing and Work Order applications for alarm handling and field personnel dispatching
- Troubleshooting customer complaints and performance degradation issues
- Monitor and escalate all the critical, major, and minor network outages to the field in line with the approved escalation matrices
- Tracked Prolong Outage, RNA Forecast, and Other Reports Ticket Analysis—Track Ticket Performance, Timely Identification of Weaklings
- Ticket Quality Checks: Create Tickets, Spot Tickets without Updates, RCA Quality Checks
- Ensure All Network Operational Processes Are Established
- Troubleshooting customer complaints & performance degradation issues
- Management of Change Process: Manages Change Operations during Shift.
Education
MBA - Business Administration
Univeristy Canada West
Vancouver, BC11.2022
Certified Tableau Expert,Udemy - undefined
2022
Certified Front End Developer, Aptech - undefined
Learning Institute
2021
Associate of Arts - Business Administration
University of Uyo
Nigeria03.2015
Skills
- Office 365
- Administrative Procedures
- Accurate keyboarding skills
- Multitasking and Time Management
- Data Entry Documentation
- Administrative and Clerical Support
- Problem-solving
- Attention to detail
- Interpersonal skills
- Excellent written and oral communication
- Spreadsheet software data entry (eg, Microsoft Excel)
- Database and Client Management Systems
- Strong Organizational Skills
Timeline
Administrative Assistant-Freelancer
Virtual Gurus
01.2022 - Current
Administrative Assistant
Tech234mart
04.2020 - 07.2021
Front Office/Technical Support Engineer
Huawei Technologies
11.2017 - 03.2020
MBA - Business Administration
Univeristy Canada West
Certified Tableau Expert,Udemy - undefined
Certified Front End Developer, Aptech - undefined
Learning Institute
Associate of Arts - Business Administration
University of Uyo
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