UZUAJE ONOSEWULE ELIZABETH
Lagos,Nigeria
Summary
Dynamic professional with expertise in customer support and operations, adept at issue resolution and client assistance.
Proficient in task and project management using Jira and Notion for effective tracking, documentation, and workflow organisation.
Experienced in utilising collaboration tools such as Google Workspace, Google Meet, and Slack to enhance team communication.
Strong interpersonal skills focused on clear communication and problem-solving, complemented by adaptability and a fast learning ability to master new tools and processes swiftly.
Overview
3
3
years of professional experience
Work history
Customer Service Representative
Kuda Bank
Lagos
2024.09 - 2026.03
- Handled more than 10,000 customer issues and support requests professionally.
- Identified problems, provided solutions, and escalated complex issues.
- Tracked ongoing issues and followed up for resolution.
- Collaborated with team members to improve workflows.
- Utilized Jira and Notion to manage tasks and maintain team knowledge base
- Maintained clear internal communication using collaboration tools.
Digital Marketing Trainee
Google Digital Skills for Africa
Lagos , Nigeria
2023.08 - 2023.09
- Used digital tools for communication and engagement.
- Analyzed engagement data to understand user behaviour.
- Strengthened research and analytical skills.
- Participated in brainstorming sessions, resulting in innovative campaign ideas.
Social Worker (Intern)
University College Hospital
Ibadan, Nigeria
2023.06 - 2023.08
- Coordinated communication between patients and healthcare teams.
- Managed more than 20 clients sensitive cases professionally.
- Maintained records and followed up on cases.
- Developed strong interpersonal and problem-solving skills.
- Provided crisis intervention during high-stress situations, ensuring immediate support was delivered.
Education
Bachelor of Science (B.Sc.) - Social Work
Lead City University
IbadanSkills
- Customer support and operations
- Issue resolution and client assistance
- Task and project management
- Jira and Notion proficiency
- Collaboration tools expertise
- Google Workspace and Slack experience
- Communication and problem-solving skills
- Interpersonal communication and solutions focus
- Adaptability and learning agility
References
References available upon request.
Timeline
Customer Service Representative
Kuda Bank
2024.09 - 2026.03
Digital Marketing Trainee
Google Digital Skills for Africa
2023.08 - 2023.09
Social Worker (Intern)
University College Hospital
2023.06 - 2023.08
Bachelor of Science (B.Sc.) - Social Work
Lead City University