uzoma Obidike

Team lead, business banking

• Lead a team of 6 relationship managers overseeing a portfolio of ₦20B in corporate accounts.
• Achieved 20% YoY growth in portfolio value through strategic upselling and client acquisition.
• Developed tailored financial solutions for top-tier clients in manufacturing, telecoms, and oil & gas.
• Spearheaded client retention initiatives that improved satisfaction scores by 35%.
• Collaborated with credit and risk teams to structure deals with optimal risk-return profiles.
• Contributed innovative ideas during strategy meetings that led to business expansion.
• Enforced company policies for a safe and productive work environment.

• Managed relationships with over 100 corporate clients, generating ₦12B in annual revenue.
• Originated and closed syndicated loan deals worth ₦5B+, supporting infrastructure development.
• Conducted credit appraisals and presented proposals to credit committee with 90% approval rate.
• Reviewed performance metrics regularly, identifying areas needing improvement or adjustment for optimal results.
• Provided exceptional customer service, leading to increased client satisfaction rates.
• Identified opportunities for improvement with careful analysis of operational data.
• Mentored junior RMs, contributing to a 40% improvement in team performance metrics.

• Training of new cash and teller staffs on the bank’s products.
• Prepared corporate fiscal and business plans to help strategically direct business operations and strengthen controls.
• Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing and sales tax returns.
• Managed outstanding balance amounts by evaluating reports and determining collection statuses.
• Worked with both internal and external users to create detailed financial reports.
• Reviewed processes and procedures to guide program implementation and optimize auditing.
• Reviewed documents and data to give accurate presentations and forecasts to upper management.
• Completed journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management.

• Responsible for vault balancing and reconciliation in accordance with the bank's policies on vault limit.
• Training of new staffs in cash and teller.
• Monitoring of cash managers daily activities and report and discrepancy to the cash officer.
• Compiling cash manager’s performance.
• Ensuring compliance with the bank's policy on opening and locking of vault.

• Executed various customer transactions, including deposits, withdrawals and money orders.
• Conducted various branch operations tasks such as balancing and replenishing ATM, TCD and shipment processing.
• Recognized potential sales opportunities to cross-sell appropriate products and services to clients and make qualified referrals.
• Pleasantly greeted all patrons and asked effective questions to better assess client needs.
• Provided clients with general information on account opening.
• Received checks for deposits, entered information into database and issued receipts.
• Complied with all internal controls and regulations by implementing laid down rules and policies.
• Managed branch vault by verifying all cash transactions for accuracy.
• Performed customer transactions for money orders, cashier’s checks, deposits and withdrawals.
• Educated customers on use of banking website and mobile apps.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Maintained friendly and professional customer interactions.
• Handled various accounting transactions.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.