Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Uzoamaka Amblessed  Umahi

Uzoamaka Amblessed Umahi

Lawyer
Abuja,Abuja

Summary

Adept at creative problem-solving and maintaining professionalism under pressure, I significantly enhanced customer loyalty at Digital Witch. Skilled in CRM and fostering strong client relationships, my strategies led to a notable improvement in service quality, leveraging my training development aptitude and complaint resolution skills for continuous service enhancement.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Digital Witch
10.2024 - 01.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Manager

Amby's Treats
08.2021 - 07.2022
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Followed through with client requests to resolve problems.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.

Education

Bachelor Of Science And LL.B - Law

Ebonyi State University (EBSU)
Ebonyi State,Nigeria
07.2016

Skills

Receiving support

Timeline

Customer Service Representative

Digital Witch
10.2024 - 01.2025

Customer Service Manager

Amby's Treats
08.2021 - 07.2022

Bachelor Of Science And LL.B - Law

Ebonyi State University (EBSU)
Uzoamaka Amblessed UmahiLawyer