Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Uzoamaka Okoli

No 34 Aina Street, Ogudu, Lagos

Summary

Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Executive Assistant

Aunt Landa's Bethel Foundation
11.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Collected, handled and documented payments for travel services and associated feels.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for the business, arranging for airfare as well as hotel and rental car reservations.
  • Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
  • Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
  • Coordinated with creative and design teams to produce high-quality visuals for marketing materials.
  • Managed internal company correspondence by delivering documents, memos and newsletters to appropriate personnel.
  • Designed company outreach and fundraising campaigns to engage with customers and other businesses.
  • Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Facilitated training and onboarding for incoming office staff.
  • Used advanced software (Canva, Google slides and Beautiful.AI) to prepare documents, reports, and presentations.

Executive Assistant

Auto Dome Ltd
01.2019 - 10.2021
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Investigated customer complaints to identify cause of malfunctions.
  • Retained accurate records of purchases, titles and sales.
  • Conducted research and analyzed data to provide detailed reports on various business topics.
  • Transcribed meeting minutes to support sales, business development and senior management teams.

Client Service Manager

Carrot Technologies
04.2018 - 10.2018
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Kept stakeholders up-to-date on details pertaining to client projects.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Established performance and service goals and held associates accountable for individual performance.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.

Fund Transfer Executive

Zenith Bank PLC
11.2011 - 05.2016
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Discussed financial options with clients and provided informed suggestions.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
  • Operated computers programmed with accounting software to record, store and analyze information.
  • Maintained, organized and stocked teller window areas.
  • Examined financial statements and records to collect important details and verify calculations.
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Monitored transactions and customer behavior to identify signs of fraud.
  • Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts and sending payment to banks.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Bachelor of Science - Agricultural Economics

Federal University of Technology Owerri
Owerri, Nigeria

MBA - Business Administration

National Open University, Nigeria
Lagos Nigeria
03.2024

Skills

  • Business Correspondence
  • Business Writing
  • Event Calendar Management
  • Report Analysis
  • Advanced MS Office Suite Proficiency
  • Proper Phone Etiquette
  • Project Planning
  • Administrative Support Specialist
  • Project Management
  • Microsoft Office
  • Logistics and Schedule Management
  • Executive Support

Certification

  • Nigerian Institute of Management (Chartered) Training - 2010
  • Image Consulting and Etiquette (Certified) - 2014
  • Operational Risk Management Training, Control Edge Consulting Limited - 2016
  • Digital Training Course, Digiviate 360, 2018
  • Business Writing and Presentation, Redrick PR - 2018

Timeline

Executive Assistant

Aunt Landa's Bethel Foundation
11.2021 - Current

Executive Assistant

Auto Dome Ltd
01.2019 - 10.2021

Client Service Manager

Carrot Technologies
04.2018 - 10.2018

Fund Transfer Executive

Zenith Bank PLC
11.2011 - 05.2016

Bachelor of Science - Agricultural Economics

Federal University of Technology Owerri

MBA - Business Administration

National Open University, Nigeria

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Uzoamaka Okoli