Uzoamaka Nwofor
Kiev,Ukraine
Summary
Dedicated professional with expertise in customer service excellence and virtual assistant technology, demonstrating strong skills in active listening, communication, and team collaboration. Proficient in Microsoft Word and video conferencing tools, ensuring seamless social media management and accurate data entry. Known for dependability and attention to detail, with a proven track record in travel arrangements and enhancing customer experiences. Aspires to leverage skills in a dynamic environment to drive organisational success.
Overview
8
8
years of professional experience
Work history
Personal assistant
Diamond Leeds
Abuja, Nigeria
11.2024 - 07.2025
- Scheduled appointments and conference calls coordinated seamlessly across different time zones.
- Maintained confidentiality of sensitive documents and ensured secure handling of information.
- Prepared reports and presentations that supported executive decision-making.
- Organised meetings to improve team communication and workflow.
- Provided personal assistance to CEO whilst travelling overseas on business trips.
- Managed customer inquiries efficiently, demonstrating strong customer service skills..
Lead Digital Marketer / Chef
Meekah’s kitchen
Lisbon, Ukraine
07.2023 - 09.2024
- Cooking nutritious and tasty meals for large numbers of people.
- Ensuring 100% of food safety procedures were followed
- Determining exact quantities of food to be cooked and size of portions.
- Developed digital marketing strategies and managed PPC campaigns.
- Grew social media presence and increased customer engagement.
- Designed seasonal menus, leading to 15% higher customer satisfaction and 10% revenue growth.
Call centre agent (Remote)
Titan Pro
Kyiv, Ukraine
12.2021 - 05.2023
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Streamlined communication with customers to understand needs.
- Initiated upselling techniques during calls, generating additional revenue for the company.
- Improved team productivity through effective collaboration and teamwork.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
- Increased client trust by providing accurate product information.
Waitress
Meshuga
Budapest, Hungary
05.2022 - 11.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverages.
- Kept server areas clean and stocked to increase efficiency while working at tables.
- Cleared up after customers are done eating and set up tables for new customers.
- Greeted new customers, discussed specials, and took orders
- Assisted with daily opening and closing duties.
- Maintained excellent level of service in busy and demanding restaurant environment.
Receptionist
Sofiiv’ska posad
Kyiv, Ukraine
05.2021 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered the central telephone system and directed calls accordingly.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
English Classroom tutor
Clever school
Kyiv, Ukraine
01.2019 - 03.2020
- I successfully worked under the supervision of a head teacher, and I allocated tasks to the students and graded them accordingly.
- Taught kids between the ages of 3-8 English language in a classroom setting.
- Taught in the areas of English and maths.
- Improved the academic performance of more than 30 students.
- Work with individual students to challenge them, to improve their abilities. and to work on their weaknesses.
Site Engineer (Internship)
Dantata and sawoe construction company Nigeria limited
Abuja, Nigeria
06.2017 - 11.2017
- Oversaw quality control and health and safety matters for construction terms.
- Analyzed and interpreted construction designs and specifications created in AutoCAD.
- Ensured timely project completion for customer satisfaction.
- Solved complex problems with effective teamwork and communication skills.
- Contributed to the successful product launch through dedicated market research.
Education
WAEC - Secondary School
Funtaj international school
Nigeria 09/2012 - 07/2017
Bachelor - Civil Engineering
National aviation university
Ukraine 06/2018 - 07/2022
Skills
- Active listening and communication
- Microsoft Word proficiency
- Video conferencing tools
- Social media management
- Verbal and written communication
- Team collaboration
- Dependability
- Customer service excellence
- Travel arrangement
- Virtual assistant technology use
- Data entry accuracy
- Customer Service
- Attention to Detail
LANGUAGES
English
Native
Ukrainian
Beginner
Hobbies and Interests
Swimming, Watching movie, gyming, staying informed, vacation planning, listing to music, cooking, walking my dogs, Basketball, Traveling
Affiliations
Swimming | Gym | Traveling | Basketball | Vacation Planning
Timeline
Personal assistant
Diamond Leeds
11.2024 - 07.2025
Lead Digital Marketer / Chef
Meekah’s kitchen
07.2023 - 09.2024
Waitress
Meshuga
05.2022 - 11.2022
Call centre agent (Remote)
Titan Pro
12.2021 - 05.2023
Receptionist
Sofiiv’ska posad
05.2021 - 10.2021
English Classroom tutor
Clever school
01.2019 - 03.2020
Site Engineer (Internship)
Dantata and sawoe construction company Nigeria limited
06.2017 - 11.2017
WAEC - Secondary School
Funtaj international school
09/2012 - 07/2017
Bachelor - Civil Engineering
National aviation university
06/2018 - 07/2022
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