Ogankpolor Uyi
ICT Specialist
FCT
Summary
An ICT specialist with experience in the installation and troubleshooting of IT Systems in a variety of office-based environment spanning over 5 years. Also skilled and possess good knowledge in networking, Online and Offline IT Support with the ability to work both alone and in teams.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
ICT Specialist
DAI FCDO funded Partnership for Learning for All in Nigeria (PLANE) Project
FCT
12.2021 - Current
- Image and prepare new computers for integration into company networks and systems.
- Ensure that all project servers are well-maintained and up-to-date with security patches, firmware and software updates
- Develop and maintain country or regional network diagram, and localized system documentation and guides
- Perform troubleshooting to correct computer hardware and software malfunctions.
- Execute technology implementation projects with minimal downtimes and business disruptions.
- Perform installation, maintenance and repair for complex internal computer hardware and various software applications.
- Follow detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Explain technical information in clear terms to promote better understanding for non-technical users.
- Address or when necessary, escalate incidents or service requests to IT Operations Management team
- Recommend new and replacement hardware and software purchases.
- Link computers to network and peripheral equipment.
- Participate in regular Systems administrator and Network Operations team meetings and ensure that project IT staff are informed of system-wide changes
IT Consultant
DAI STATE2STATE
09.2021 - 11.2022
- The IT Consultant responsible for the oversight of the IT needs of State2State project, including system installations, imaging, maintenance, support and technical consultations
- As Information Technology Consultant I am responsible for ensuring that standards set by the DAI home office are followed and proprietary project solutions are efficient and cost effective
- Responsibilities also include the oversight of the LANs (Local Area Networks) installation at project state offices, ensuring that proper back up, anti-virus and disaster recovery procedures are followed, and that end users have access to shared files, printers and email
- Essential Responsibilities of IT support consultancy:
- Computer hardware and application installation, configuration, imaging and maintenance (laptops, desktops, Windows OS, MS Office Suite, Lotus Notes, Nitro pro, and other mail clients, Kaspersky AV) while following OIMT established procedures
- Local network installation and maintenance (cabling, Switch and NIC configuration TCP/IP, NAT, TCP/IP printing, windows network and domain services on TCP/IP);
- On-site support service is provided to State2State Main Office and state offices
- IT System (server, network, printers, and connectivity) is running as per the directions of DAI home office
- Provision of assistance to OIMT and project in procurement of IT related equipment using approved standard specifications and following DAI standards in IT procurement
- Regular communication with OIMT regarding any proposed system changes, issues and system status including regular reporting via Freshservice
- Provision of assistance to project administration staff in maintaining accurate IT inventory
- Assistance to end users as and when needed.
IT Support Specialist/System Administrator
Remote WebNet Dynamics Limited
09.2014 - 07.2021
- Responsible for providing IT and Systems support to clients within the International Development space such as; DAI Nigeria and Palladium International Development Nigeria in the following areas:
- Coordination and transfer of clients’ IT equipment (Server, Network Equipment, Computers, Printers PBX systems etc.) to new project office(s) and setting up hardware accordingly
- Setting up of a centralized network system, VPN and domains with required protocol policies access to the Internet services for different departments
- Rebuilding systems to the SOE (Standard operation environment) via WDS or desktop central deployment
- Configuration of web-based business applications on desktop computers, mobile devices, and maintenance of a consistent synchronization and open access to web services across client workstations
- Serve as a first-tier help desk support to users, responding to challenges like network access/software services
- Provide service support physically and remotely to staff during monitoring fieldwork using software Bomgar,
- Anydesk, Zoho Assist,Bomgar, Teamviewer etc
- Installation of desktop central agent and Sophos on client computer and managing both via Desktop central portal and Sophos Central Portal respectively
- Work with the administrative and procurement unit in the purchase of system hardware and software for users with included Microsoft Office Suite Licenses and Anti-Virus keeping a record of due dates for license renewal
- Support users giving them basic ICT skills to assist their daily task delivery
- Manage the server users and their Shared Drive Access Setup, scan to a network location, email via SMTP or storage devices
- Ensure provision of internet and network infrastructure support for project offices
- Partnership to Engage Reform and Learn (PERL), Integrated Health Project (IHP), Health Policy Plus (HP+), Policy Development Facility (PDF II), Propcom Mai-karfi (PM) and Market Development Programme (MADE)
- In addition:
- Person responsible for implementing and configuring microwave radio internet connection as well as fibre-optics to the clients’ firewall and integrating with the network also putting required IT policies in place to allow secure internet connection for all users
- Draft requirements capture to meet specific needs of project offices and forecast trends in bandwidth usage towards advising on required service upgrades
- Provide IT Support and Network/Server Administrator for Active Directory on LAN and WAN platforms
- Oversee configuration of IT equipment such as desktop computers, laptops, network printers, scanners, projectors, multifunctional printers for both wired and wireless networks
- Consult with operations and procurement teams to analyze IT challenges and provide useful solutions to IT needs
- Manage configuration of mail clients to receive Office 365 and Gmail emails using Exchange, POP or IMAP on both computer and mobile devices
- Function as the Head of IT operations coordinating day to day tasks and planning the work portfolios with the team
- Other projects supported which have now ended include:
- Nigeria Expanded Trade and Transport (USAID NEXTT)
- State Partnership for Accountability Responsiveness & Capability (SPARC)
- State Accountability and Voice Initiative (SAVI)
- VOICES4CHANGE (V4C)
- Strengthening Advocacy and Civic Engagement in Nigeria USAID (CHEMONICS NIGERIASACE)
National Youth Service Corps, NYSC
Karshi Development Area Council
Karshi
05.2015 - 04.2016
- Supported the computer room as an IT Technician
Intern
Content Oasis Limited
FCT
04.2013 - 10.2013
- Assisted the ICT specialist to implement/deploy two Ka-Band (V-SAT) internet connections within Abuja while acting temporarily as the Invoice department head for 2 weeks
- Managed the document control section archiving receipts and invoicing using Zoho invoicing web application
- Assisted in the development of a new website using the WordPress Content Management System (CMS)
- Provided help desk support to customers and prospective clients responding to emails and phone calls
Education
BSc. Computer Science -
Bingham ECWA University
01.2010 - 01.2014
Certifications CompTIA A+ Certified - undefined
Cisco Network Academy - Introduction to Cybersecurity - undefined
Cisco CCNA Exploration - Network Fundamentals Certification - undefined
Skills
Microsoft Office 365, Active Directory, Ping ID SSO, Freshservice (ITSM) IT Help Desk and service management, Desktop central IT Managementundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ICT Specialist
DAI FCDO funded Partnership for Learning for All in Nigeria (PLANE) Project
12.2021 - Current
IT Consultant
DAI STATE2STATE
09.2021 - 11.2022
National Youth Service Corps, NYSC
Karshi Development Area Council
05.2015 - 04.2016
IT Support Specialist/System Administrator
Remote WebNet Dynamics Limited
09.2014 - 07.2021
Intern
Content Oasis Limited
04.2013 - 10.2013
BSc. Computer Science -
Bingham ECWA University
01.2010 - 01.2014
Certifications CompTIA A+ Certified - undefined
Cisco Network Academy - Introduction to Cybersecurity - undefined
Cisco CCNA Exploration - Network Fundamentals Certification - undefined
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