Summary
Overview
Work history
Education
Skills
Certification
Languages
References
Timeline
Generic
UYAI-ABASI CHRISTOPHER ATTANG

UYAI-ABASI CHRISTOPHER ATTANG

Port Harcourt,Rivers State

Summary

Results-oriented and customer-focused professional with a solid background in sales, retail operations, and customer service, looking to contribute effectively within an international organisation. Skilled in handling transactions, resolving customer issues, and supporting team objectives with a keen eye for detail and accuracy. Experienced in working within fast-paced environments, with a strong commitment to delivering exceptional service and achieving performance targets. Adaptable, reliable, and eager to grow within a dynamic and diverse workplace setting..

Overview

9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Commercial Analyst/Sales Associate B2B

Vendease Africa
Port Harcourt, Nigeria
07.2023 - 02.2025
  • Analyzed and negotiated product terms and conditions.
  • Selling of Frozen chicken, Fish, Fresh Pepper,Eggs and other fresh foods to customers in tonnages.
  • Selling of Rice, groundnut oil, Provisions and Beverages.
  • Analyzed and negotiated product and terms and conditions
  • Increased sales revenue by identifying and analyzing market trends to improve commercial strategies.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Assisted in contract negotiations, resulting in favorable terms that increased overall profit margins for the company.

Account Officer/ Cashier/Retail Sales Rep

NatnudO Foods
Port Harcourt, Nigeria
03.2021 - 06.2023
  • Managed accounts payable and receivable, ensuring prompt payment and accurate recordkeeping.
  • Generated invoices, waybills, payment receipts, Journals
  • Developed strong relationships with clients by promptly addressing inquiries or concerns related to their accounts.
  • Responded to requests for information and resolved issues quickly.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Recorded 200 deposits, reconciled monthly bank accounts and tracked expenses.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Participated in monthly stock and assets counting.
  • Processed sales order from clients and sales team daily.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Engaged with walk in customers offering assistance and improving purchasing experience.

Customer support specialist

Amo Farm Sieberer Hatchery Ltd
Port Harcourt, Nigeria
05.2019 - 02.2021
  • Assisted call-in customers with questions and orders.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Customer Service Specialist

Access Bank Plc
Port Harcourt, Nigeria
01.2016 - 04.2019
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Verified accuracy of customer account information and updated when necessary.
  • Collaborated with cross-functional teams to ensure seamless service delivery for customers.
  • Assisted walk-in customers with questions and transactions.
  • Opened accounts, linked BVN and conducted KYC
  • Assisted in cash sorting
  • Identified and resolved discrepancies and errors in customer accounts.
  • Maintained up-to-date knowledge of product and service changes.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Key Achievement: Reduced average response time to customer
    inquiries by 30%.

Education

A-Levels - Arts

Unity Secondary Commercial School, Oduk
Ikono, Akwa-Ibom. Nigeria.
09.2005 - 05.2008

Bachelor of Arts - Theater Arts

University Of Uyo
04-2013

Skills

  • Good communication skills
  • Customer relationship management
  • Account and cash management
  • Data Entry
  • Time management
  • Problem solving
  • Conflict resolution, complaint handling and customer follow-up
  • CRM tools, Saas and customer follow-up
  • Market research, commercial insight and competitor analysis
  • Account reconciliation
  • Proficient in accounting software such as Tally Erp and POLOXY Erp
  • Proficient in the use of Ms word, Excel, Power BI, SQL and Tableau for data analysis

Certification

Certified Data Analyst( Excel, Power BI, SQL and Tableau) - 2024

Languages

English
Fluent

References

References available upon request.

Timeline

Commercial Analyst/Sales Associate B2B

Vendease Africa
07.2023 - 02.2025

Account Officer/ Cashier/Retail Sales Rep

NatnudO Foods
03.2021 - 06.2023

Customer support specialist

Amo Farm Sieberer Hatchery Ltd
05.2019 - 02.2021

Customer Service Specialist

Access Bank Plc
01.2016 - 04.2019

A-Levels - Arts

Unity Secondary Commercial School, Oduk
09.2005 - 05.2008

Bachelor of Arts - Theater Arts

University Of Uyo

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UYAI-ABASI CHRISTOPHER ATTANG