Hi, I’m
UYAI-ABASI ATTANG
Commercial Analyst/ Sales Representative
Port Harcourt,Rivers State
Summary
Detail-oriented and customer-focused professional with over 5 years of experience in customer support roles and 2 years in sales. Adept at managing customer inquiries, resolving complaints, and maintaining customer satisfaction. Strong communication skills, proficient in various customer relationship management (CRM) systems, and committed to delivering exceptional service.
Overview
8
years of professional experience
1
Certification
Work History
Vendease Ltd
Commercial Analyst
08.2023 - 03.2025
Job overview
- Analyzed and negotiated Product or Service and terms and conditions
- Built and maintained relationships with associates, customers and suppliers
- Monitored market trends and news to identify emerging opportunities
- Researched industry-specific information from outside sources
- Performed other duties to support goals and objectives of relationship management teams
- Generate revenue for the company
- Source, on-board, and manage clients
Amo Farm Sieberer Hatchery Ltd
Customer Satisfaction Representative/Depot A O
05.2019 - 07.2023
Job overview
- Responded to customer requests for products, services, and company information
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved accounting, service and delivery concerns
- Managed customer interactions and sales orders
- Maintained daily, weekly, and monthly sales reports
- Handled Depot Imprest and operational petty cash
- Raised sales orders, posted delivery notes and invoices
- Managed bank payments, daily expenses, and depreciation
- Created customer accounts in the database and maintained ledgers
- Organized and filed relevant financial documents
- Enhanced customer satisfaction by addressing inquiries and resolving complaints promptly
- Conducted follow-up calls to ensure customer satisfaction and gather feedback for service improvement
Access Bank PLC
Customer Care Officer
01.2017 - 04.2019
Job overview
- Assisted customers with account opening and general inquiries
- Linked BVNs and maintained account mandates
- Addressed customer complaints and handled communication channels
- Key Achievement: Reduced average response time to customer inquiries by 30%
- Complaint Handling
- Product Sales
- Complaint resolution
- Report Generation
- Data Entry
- Product Knowledge
Education
University of UyoAkwa-lbom
Bachelor of Arts from Theatre Arts
Unity Secondary Commercial SchoolOduk. Ikono, Akwa Ibom
National Examination Council (NECO) from Arts
Skills
Customer Relations
Problem-solving abilities
Proficient in MS Word
Proficient in Excel
Proficient in Power BI
Proficient in SQL
Proficient in TABLEAU
Proficient in PowerPoint
Proficient in Tally Accounting
Proficient in Poloxy ERP
Proficient in Zoho
Proficient in slack
Proficient in Google spreadsheet
Proficient in Google chat
Computer Proficiency
Call Management
Active Listening
Certification
Certificate in Data Analytics, Excel, Power BI, SQL, Tableau
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Timeline
Commercial Analyst
Vendease Ltd
08.2023 - 03.2025
Customer Satisfaction Representative/Depot A O
Amo Farm Sieberer Hatchery Ltd
05.2019 - 07.2023
Customer Care Officer
Access Bank PLC
01.2017 - 04.2019
University of Uyo
Bachelor of Arts from Theatre Arts
05.2013
Unity Secondary Commercial School
National Examination Council (NECO) from Arts
05.2008