Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Languages
Timeline
Hi, I’m

UYAI-ABASI ATTANG

Commercial Analyst/ Sales Representative
Port Harcourt,Rivers State
UYAI-ABASI ATTANG

Summary

Detail-oriented and customer-focused professional with over 5 years of experience in customer support roles and 2 years in sales. Adept at managing customer inquiries, resolving complaints, and maintaining customer satisfaction. Strong communication skills, proficient in various customer relationship management (CRM) systems, and committed to delivering exceptional service.

Overview

8
years of professional experience
1
Certification

Work History

Vendease Ltd

Commercial Analyst
08.2023 - 03.2025

Job overview

  • Analyzed and negotiated Product or Service and terms and conditions
  • Built and maintained relationships with associates, customers and suppliers
  • Monitored market trends and news to identify emerging opportunities
  • Researched industry-specific information from outside sources
  • Performed other duties to support goals and objectives of relationship management teams
  • Generate revenue for the company
  • Source, on-board, and manage clients

Amo Farm Sieberer Hatchery Ltd

Customer Satisfaction Representative/Depot A O
05.2019 - 07.2023

Job overview

  • Responded to customer requests for products, services, and company information
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Investigated and resolved accounting, service and delivery concerns
  • Managed customer interactions and sales orders
  • Maintained daily, weekly, and monthly sales reports
  • Handled Depot Imprest and operational petty cash
  • Raised sales orders, posted delivery notes and invoices
  • Managed bank payments, daily expenses, and depreciation
  • Created customer accounts in the database and maintained ledgers
  • Organized and filed relevant financial documents
  • Enhanced customer satisfaction by addressing inquiries and resolving complaints promptly
  • Conducted follow-up calls to ensure customer satisfaction and gather feedback for service improvement

Access Bank PLC

Customer Care Officer
01.2017 - 04.2019

Job overview

  • Assisted customers with account opening and general inquiries
  • Linked BVNs and maintained account mandates
  • Addressed customer complaints and handled communication channels
  • Key Achievement: Reduced average response time to customer inquiries by 30%
  • Complaint Handling
  • Product Sales
  • Complaint resolution
  • Report Generation
  • Data Entry
  • Product Knowledge

Education

University of Uyo
Akwa-lbom

Bachelor of Arts from Theatre Arts

Unity Secondary Commercial School
Oduk. Ikono, Akwa Ibom

National Examination Council (NECO) from Arts

Skills

Customer Relations

Certification

Certificate in Data Analytics, Excel, Power BI, SQL, Tableau
Availability
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Languages

English
Advanced (C1)

Timeline

Commercial Analyst

Vendease Ltd
08.2023 - 03.2025

Customer Satisfaction Representative/Depot A O

Amo Farm Sieberer Hatchery Ltd
05.2019 - 07.2023

Customer Care Officer

Access Bank PLC
01.2017 - 04.2019

University of Uyo

Bachelor of Arts from Theatre Arts
05.2013

Unity Secondary Commercial School

National Examination Council (NECO) from Arts
05.2008

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UYAI-ABASI ATTANGCommercial Analyst/ Sales Representative