Uyai-Abasi Attang
No 10 Road 12 Off NDDC Road, Pipeline, Rumuokurisi Port Harcourt
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and driving sales, as evidenced by a 30% reduction in response times at Access Bank PLC. Skilled in complaint resolution and proficient in MS Excel and Power BI, adept at leveraging product knowledge and problem-solving abilities to generate revenue and foster strong client relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Commercial Analyst/Sales Associate
Vendease Ltd
08.2023 - Current
- Analyzed and negotiated Product or Service and terms and conditions.
- Built and maintained relationships with associates, customers and suppliers.
- Monitored market trends and news to identify emerging opportunities.
- Researched industry-specific information from outside sources.
- Performed other duties to support goals and objectives of relationship management teams.
- Generate revenue for the company
- Source, on-board, and manage clients
Customer Service Representative /Account Executive Officer
Amo Farm Sieberer Hatchery Ltd
05.2019 - 07.2023
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved accounting, service and delivery concerns.
- Managed customer interactions and sales orders.
- Maintained daily, weekly, and monthly sales reports.
- Handled Depot Imprest and operational petty cash.
- Raised sales orders, posted delivery notes and invoices.
- Managed bank payments, daily expenses, and depreciation.
- Created customer accounts in the database and maintained ledgers.
- Organized and filed relevant financial documents.
- Enhanced customer satisfaction by addressing inquiries and resolving complaints promptly.
- Conducted follow-up calls to ensure customer satisfaction and gather feedback for service improvement.
Customer Service Officer
Access Bank PLC
01.2017 - 04.2019
- Assisted customers with account opening and general inquiries.
- Linked BVNs and maintained account mandates.
- Addressed customer complaints and handled communication channels.
- Key Achievement: Reduced average response time to customer inquiries by 30%.
Education
Bachelor of Arts - Theatre Arts
University Of Uyo
Akwa-lbom, NigeriaNational Examination Council (NECO) - Arts
Unity Secondary Commercial School, Oduk.Ikono
Akwa Ibom, Nigeria.Skills
- Complaint Handling
- Product Sales
- Complaint resolution
- Report Generation
- Data Entry
- Product Knowledge
- Customer Relations
- Problem-solving abilities
- Proficient in MS Word, Excel,Power BI, SQL & TABLEAU, PowerPoint, Tally Accounting, Poloxy ERP, Zoho, slack, Google spreadsheet and Google chat
- Computer Proficiency
- Call Management
- Active Listening
Certification
- Certificate in Data Analytics(Excel, Power BI, SQL & Tableau)
Timeline
Commercial Analyst/Sales Associate
Vendease Ltd
08.2023 - Current
Customer Service Representative /Account Executive Officer
Amo Farm Sieberer Hatchery Ltd
05.2019 - 07.2023
Customer Service Officer
Access Bank PLC
01.2017 - 04.2019
Bachelor of Arts - Theatre Arts
University Of Uyo
National Examination Council (NECO) - Arts
Unity Secondary Commercial School, Oduk.Ikono
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