UWEMEDIMO UKPONG

• Develops, in coordination with other business leads, the strategic direction of the digital banking department.
• Identifies, develops, Implements and maintains security strategy, standards and policies to protect the privacy and integrity of data and reduce risks and exposures to internal and cyber threats.
• Supports business owners, customers and stakeholders in defining features and functionality for digital banking platforms.
• Works across multiple teams within UBA and Vendors to ensure digital banking strategy is seamlessly integrated into the broader Organizational business strategy.
• Leads the Mobile banking team to define and execute the digital banking roadmap.
• Resolves escalated system issues utilizing in-house staff and third-party consultants.
• Researches, negotiates and prepares digital banking consulting contracts for third party applications.

• Designed and implemented short- and long-term strategic plans to ensure infrastructure capacity meets existing and future business requirements.
• Established service level agreements with business units and external service providers.
• Developed, implemented, and maintained policies, procedures, and associated training plans for E-Banking Services support.
• Analyzed existing operations and made recommendations for the improvement with regards to Capacity management / Service Improvement and security.
• Managed and provided leadership and direction for the e-banking service team in support of business operations.
• Practiced IT asset management, including maintenance of component inventory and related documentations.
• Managed operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Ensured proper documentation of all IT Operations process/procedures and Configuration items..

• Conceptualized, planned and managed all mobile banking projects in UBA Group.
• Managed mobile banking, SMS, USSD, Charge Collection platforms for 12 African countries E-Channels Support, United Bank for Africa Plc, UBA House, 57 Marina Lagos.

• General support on applications and infrastructure like Internet Banking, Mobile Banking, ATMs, Cards Management system, Postilion, PostOffice, Postcard, Payments and Collections, SMS Gateway, CRM, E-Statement, Bulk SMS, Alert services including enhancements and deployment of services and products and applications.

* Provided user support to 500+ staff

• Provision of first level support to over 3500 users bankwide on Globus, email, network and other banking applications.
• Managed Systems and network configuration and Support for Head Office and branches.
• Network support and setup for critical servers like Flexcube application server, Exchange server, Proxy server, DHCP server, DNS server.

* Tellering

* Funds transfer

* Customer Service

* Management of cash center

• LAN/WAN design and implementation.
• Structured cabling.
• Marketing of IT products and solutions.
• Procurements of IT equipments.
• Implementation of Videoconferencing solutions