A highly detail-oriented experienced administration manager with over 3 years of experience in managing office operations, overseeing administrative staff, and developing and implementing policies and procedures. Skilled in managing multiple projects simultaneously by implementing project management best practices and leading teams to successfully complete projects on time, within budget, and to the satisfaction of stakeholders.
• Conducting administrative duties, such as setting up meetings, drafting invoices and drawing estimates.
• Facilitating accounting and payroll functions, managing new hire orientations and overseeing employee relations.
• Assisting in the planning and implementation of projects.
• Tracking and reporting project progress.
• Overseeing all marketing campaigns for the company.
• Updating senior management on the progress of marketing activities and reporting on the result of campaigns.
• Supporting department productivity with strategic resource allocation and operational planning.
• Enhancing service quality through clearly defined customer service standards.
• Planning and establishing office management systems to improve organizational performance.
• Assisting in coordinating and managing project tasks and deliverables.
• Overseeing office supply inventory, usage and replenishment for fast-paced office environment
•Handled administrative work; filing documents, making and receiving calls, ensuring office supplies are available, organizing workshops, trainings and meetings.
• Processed sales invoices, prepared accounts for payments received and purchases made by the company.
• Prepared and declared monthly and annual taxes.
• Prepared monthly, quarterly and annual financial reports.
• Provided intensive support to team members at all times.
• Bank reconciliation.
• Created Fixed Asset Registrars for clients.
• Trained clients on Accounting Software: QuickBooks, Procurement Express and NettTracker.
• Created tour and travel packages to cultivate inclusive client experiences.
• Coordinated and planned hotel, leisure, air, tour arrangements.
• Increased travel sales through targeted recommendations and upselling techniques.
• Used promotional techniques and prepared related materials to sell itinerary packages.
• Helped clients resolve problems before, during and after travel.
• Promptly responded to inquiries to promote professional client relations.
• Calculated travel costs, accommodations and the applicable taxes or tariffs for each customer.
• Customized available packages to match the customer's financial means and required accommodations.
Administrative oversight
Project management methodologies
Conflict management
Leadership skills
Fast learner
Time management
Team player
Ability to work under pressure
Computer skills- Microsoft office, QuickBooks and sage evolution
Mrs. Sharon Umuratwa Higiro
Chief Executive Officer
ICM Rwanda Agribusiness Ltd
umuratwasharon@gmail.com
+250788419265
Ms. Bonita Mutoni
Managing Director
Uber Luxe Safaris
bonitamutoni@gmail.com
+250782500598
Dr. Salome Gitoho
Lecturer- United States International University- Africa
Salomegitoho08@gmail.com
+254733709562