UWAKWE OJIUGO DIVINE
Owerri
Summary
I am a seasoned professional who has a great deal of passion in the hospitality industry. I have a vast interest in Hotel Management operation. I am able to adapt easily in different places of work. I enjoy working in groups and sometimes when it comes to push I can work alone to complete the assignments assigned to me. I have good and firm personal communication skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Winthrop Suites
08.2024 - Current
Hotel Manager
Imo State Primary Health Care Dev. Agency (ISPHCDA)
05.2021 - Current
- Compile statistics for Reception and provide reports relating to that area
- Complete all paperwork and duties before leaving
- Assist in other areas of the hotel as needed
- Develops and maintain a file of guest preferences
- Monitors restaurant activities by actively participating in the service
- Demonstrates through knowledge and ability in execution of the service steps
- Senses guest needs and quickly responds to maximum satisfaction
- Coordinates resources for 'special events'
- Understands methods of preparation and preparation of all foods served
F & B Manager
DEBRA HOUSE
04.2020 - 03.2021
- Managing and overseeing all food and beverage operations in a hospitality establishment
- Fundamentally involved in the high quality serving of meals and drinks, combined with excellent customer service to create an unforgettable dining experience for guest
Operations Manager
Dussel Hotel and Suites
05.2017 - 02.2020
- Fully responsible for all aspects of all departments
- Support and work with all Head of Departments in all aspects of running this hotel
- Ensure the premises are in operative condition as per the category of the unit to receive & serve the guests
- Conduct regular operations team meetings with the entire HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedback action taken for service recovery, and any staff issues
- Minutes of the meeting are to be sent to GM/RGM
- Ensure SOP implementation in all departments and check the same during routine operational checks
- Consultant /GRM guidance is to be taken wherever required
- Monitor the purchase/indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors/suppliers, etc)
- Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry, etc.) with the F & B Manager and chef
- Dealing with Suppliers / Vendors for quality products involving the Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase
- Inspecting all departments for SOP implementation
- Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture
- Monitor the co-ordination between all departments for smooth & efficient operations
Marketer
OCHEZ SUITE
04.2015 - 05.2017
- To advertise and promote programs for the hotel
- To increase the profitability of hotel by enhancing how the hotel is directed to potential guest
- Requires professionals to understand a hotel mission and goals
Front Office Supervisor
ZAZA HOTEL AND SUITES
11.2014 - 03.2015
- Ensure outstanding customer care at all times
- Courteously and accurately answers inquiries from potential guests and accepts hotel reservation
- Maintain a friendly, cheerful, and courteous demeanor at all times
- Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns
- Uses suggestive selling technique to sell room nights, increase occupancy and revenue
- Supervise daily shift process ensuring all team members adhere to standard operating procedures
- Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation Complete all paperwork and duties before leaving
Receptionist
Grand Lavish Hotel and Suites
03.2009 - 09.2013
- Welcoming guests and checking their details against their bookings
- Allocating guests their rooms and providing keys
- Answering phones from prospective customers and guests, taking messages and delivering them
- Completing administrative tasks such as filing and photocopying
- Responding to requests for help and information
- Providing concierge services, such as booking theatre tickets, arranging travel and providing information about local amenities and attractions
- Preparing room bills and ensuring prompt payments
- Checking guests out, taking payments and returning deposits
Education
National Diploma (ND) - Office Technology
Federal polytechnic Nekede
Owerri, Imo State06.2018
FSLC -
Ugba Community School
06.2012
WASSCE -
Lady Victoria Obinya Juniorate
06.2008
Skills
- Good business acumen
- Excellent communication skill
- Strong management and leadership skill
- Exceptional customer interaction and interpersonal skill
Accomplishments
I have been able to successfully trained several candidate to become skilled in the hospitality industry
Other Skills And Abilities
- Good business acumen
- Excellent communication skill
- Strong management and leadership skill.
- Exceptional customer interaction and interpersonal skill.
Education Professional Qualification
- 07/01/23, HOTELMANGERS CONFERENCE (Member LOC), Performance Mgt.Managers & Owners Dilemma.
- 07/01/22, Hotel Managers Conference (Participant), Hotel Profitability & Growth
- 06/01/18, National Diploma (ND Office Technology), Federal Polytechnic Nekede, Owerri, Imo State.
- 06/01/08, WASSCE, Lady Victoria Obinya Juniorate
- 06/01/12, FSLC, Ugba Community School
Personal Information
Gender: Female
Introduction
I am a seasoned professional who has a great deal of passion in the hospitality industry. I have a vast interest in Hotel Management operation. I am able to adapt easily in different places of work. I enjoy working in groups and sometimes when it comes to push I can work alone to complete the assignments assigned to me. I have good and firm personal communication skills.
Certification
I obtained Hotel managers Conference Certification 2023 edition.
Reading Inspirational books, Listening to good music, Movies, lawn tennis and meeting people
I have read books like pulling your own string which has inspired me greatly.
i love listening to good music like acapela songs.
watching Lawn Tennis is my favorite sports on television
interestingly, i love meeting people every day and every where i go.
Languages
English
Advanced (C1)
Timeline
General Manager
Winthrop Suites
08.2024 - Current
Hotel Manager
Imo State Primary Health Care Dev. Agency (ISPHCDA)
05.2021 - Current
F & B Manager
DEBRA HOUSE
04.2020 - 03.2021
Operations Manager
Dussel Hotel and Suites
05.2017 - 02.2020
Marketer
OCHEZ SUITE
04.2015 - 05.2017
Front Office Supervisor
ZAZA HOTEL AND SUITES
11.2014 - 03.2015
Receptionist
Grand Lavish Hotel and Suites
03.2009 - 09.2013
FSLC -
Ugba Community School
WASSCE -
Lady Victoria Obinya Juniorate
National Diploma (ND) - Office Technology
Federal polytechnic Nekede
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