Summary
Overview
Work History
Education
Skills
Software
Timeline
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UTIP INYANG

UTIP INYANG

MARKETER
Lagos,Lagos

Summary

Detail-oriented Accountant with Number years effectively maintaining accurate accounting information for large-scale financial organizations. History working as part of financial team to manage diverse financial functions, tax management and reporting. Works closely with executive management on complex mergers and acquisitions and divestitures. Seasoned auditing professional knowledgeable about risk aversion strategies, cost reduction options and financial processes. Decisive and persuasive communicator with proven problem-solving, leadership and planning abilities. Resourceful Accounting professional with Number years of experience in audit preparation and reporting.

Overview

16
16
years of professional experience
14
14
years of post-secondary education
3
3
Languages

Work History

Accountant

NNPC (PH) EASTERN ZONE INVESTMENT COOPERATIVE SOCI
Portharcourt , Rivers
01.2021 - Current
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.

Customer Service Representative

Union Bank Of Nigeria
Port Harcourt, Rivers
06.2014 - 12.2020
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Tracked customer service cases and updated service software with customer information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Maintained up-to-date knowledge of product and service changes.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Trained new personnel regarding company operations, policies and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Sought ways to improve processes and services provided.
  • Implemented and developed customer service training processes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Created and maintained detailed database to develop promotional sales.
  • Delivered prompt service to prioritize customer needs.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed timely and effective replacement of damaged or missing products.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and provided backup support for organizational leadership.

Operations Manager

Greenpro Company Nigeria
Calabar, Cross River
04.2013 - 09.2014
  • Devised processes to boost long-term business success and increase profit levels.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Marketer

Union Assurance Company Nigeria
Calabar , Cross River
11.2011 - 02.2013
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Conducted research to analyze customers' behavior, preferences and purchasing habits.
  • Created documentation outlining research findings for use by project managers, customers, and other marketing staff to make accurate decisions about future plans.

Food and Beverage Attendant

Monty Suit Hotel, Calabar.
Calabar, Cross River
04.2007 - 12.2009
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.

Education

First School Leaving Certificate -

Abak International Nursery School
Abak, Akwa Ibom State
09.1991 - 06.1997

West African Examination Council -

Holy Family College
Abak, Akwa Ibom State
08.1999 - 06.2004

Associate - Finance And Control

CHATERED INSTITUTE OF FINANCE AND CONTROL OF NIGER
Lagos
01.2016 - 11.2016

B.sc - Marketing

University of Calabar
Calabar, Cross River State
08.2007 - 07.2010

Skills

Customer service, Accountant, sales representative, head of operations,

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Software

I speak English proficiently and fair knowledge of data analysis

Timeline

Accountant

NNPC (PH) EASTERN ZONE INVESTMENT COOPERATIVE SOCI
01.2021 - Current

Associate - Finance And Control

CHATERED INSTITUTE OF FINANCE AND CONTROL OF NIGER
01.2016 - 11.2016

Customer Service Representative

Union Bank Of Nigeria
06.2014 - 12.2020

Operations Manager

Greenpro Company Nigeria
04.2013 - 09.2014

Marketer

Union Assurance Company Nigeria
11.2011 - 02.2013

B.sc - Marketing

University of Calabar
08.2007 - 07.2010

Food and Beverage Attendant

Monty Suit Hotel, Calabar.
04.2007 - 12.2009

West African Examination Council -

Holy Family College
08.1999 - 06.2004

First School Leaving Certificate -

Abak International Nursery School
09.1991 - 06.1997
UTIP INYANGMARKETER