USMAN FODIYO BALA
Behind Majiya Filling Station, Ring Road
Summary
A diligent and adaptable professional with a solid foundation and experience in IT and customer service delivery. Possessing over 9 years of experience, I am well-equipped to contribute effectively to your organisation. With knowledge in hardware, software, and network operations, maintenance and configuration, coupled with a strong willingness to learn and adapt to new challenges, I am committed to delivering exceptional service and contributing to your business success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Support and Instructor
The West African Examinations Council
08.2014 - Current
- Provide comprehensive IT support and technical assistance to employees, clients, and stakeholders, ensuring smooth operation of digital technologies and systems
- Conduct training sessions and workshops to enhance employees' and clients' understanding and utilization of newly deployed organizational digital tools and platforms
- Serve as a network administrator and proctor at computer-based examination centers, overseeing the technical aspects of examinations and ensuring a secure testing environment
- Act as a desk/customer service officer and IT support personnel for electronic registration processes for the West African Senior School Examinations (WASSCE), assisting candidates, schools and ministries of education officials, and resolving registration-related issues
- Troubleshoot hardware and software problems, answer technical queries, and implement solutions to prevent downtime and enhance productivity
- Handle network and system administration, including maintenance and configuration tasks
- Support server, network, and desktop hardware, ensuring smooth operation
- Facilitate hardware and software deployment and maintain infrastructure plans.
- Provided professional services and support in a dynamic work environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
- Offered advice and assistance to customers, paying attention to special needs or wants. Escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new personnel regarding company operations, policies and services.
Teacher of Computer Science and Biology
Asma'u Girls' College
02.2013 - 08.2014
- Taught computer science and biology to senior secondary school students
- Planned and developed lesson plans for computing and biology classes
- Delivered lessons, providing explanations, examples, and facilitating discussions
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Graded assignments and examinations provided valuable feedback to students and parents.
- Provided additional support to students who might be struggling with the material, offering tutoring or remedial sessions as needed
- Enforced discipline and attendance rules
- Advised students on course selection and career decision issues
- Participated in student assessment, selection and admission.
Education
MBA - Business Administration
Ahmadu Bello University
Zaria, Kaduna State01.2022
Bachelor of Science - Computer Science
Usmanu Danfodiyo University
Sokoto, Nigeria09.2016
Nigeria Certificate in Education - Education, Computer Science & Biology
Shehu Shagari College of Education
Sokoto, Nigeria09.2011
Skills
- Familiarity with Windows, Mac and Linux operating systems Proficient in Microsoft Office suite (Word, Excel, PowerPoint)
- Experience with programming languages - Python, C
- Knowledge of network troubleshooting, hardware/software installation, and configuration
- Time management abilities
- Multitasking Abilities
- Continuous professional development
- Nigeria Teaching Certification
- Team Teaching and Collaboration
Awards
Customer Relations - Earned customer satisfaction award of excellence presented to me on the 70th anniversary of the West African Examinations Council (WAEC) by Examination Officers of senior secondary schools across Kebbi, Sokoto and Zamfara states, Nigeria “in recognition of selfless commitment and professionalism to duty”.
Certification
- Certified Teacher, Teachers Registration Council of Nigeria
Driver's License
Category B
References
- Available upon request.
Languages
Hausa
Native language
English
Proficient
C2
Timeline
IT Support and Instructor
The West African Examinations Council
08.2014 - Current
Teacher of Computer Science and Biology
Asma'u Girls' College
02.2013 - 08.2014
MBA - Business Administration
Ahmadu Bello University
Bachelor of Science - Computer Science
Usmanu Danfodiyo University
Nigeria Certificate in Education - Education, Computer Science & Biology
Shehu Shagari College of Education
- Certified Teacher, Teachers Registration Council of Nigeria
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