Usman Shefiu
Service Coordinator
Vancouver
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. I offer a unique blend of supply chain expertise, exceptional team leadership, and client relationship acumen to optimize operations and deliver unmatched customer service.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Service Coordinator
Fraikin Ltd
Coventry
04.2022 - 05.2023
- Orchestrated end-to-end task management, skillfully mitigating risks and ensuring deadlines were met
- Demonstrated exceptional communication skills while addressing inbound customer calls, diligently recording vehicle defects
- Employed Infor smart office to maintain a streamlined and accurate defect tracking system
- Collaborated seamlessly with suppliers to orchestrate timely repairs, ensuring cost-effectiveness
- Proactively managed replacement vehicle sourcing, optimizing resource allocation for uninterrupted operations
- Skillfully negotiated with suppliers to secure the best possible solutions for customers while maintaining profitability
- Spearheaded compliance with service and MOT requirements, ensuring regulatory adherence
- Cultivated strong relationships with clients and suppliers through regular updates, establishing trust and satisfaction
- Leveraged Excel spreadsheets to meticulously update and maintain the company database.
Customer Service Advisor
Teleperformance UK
06.2021 - 03.2022
- Functioned as the primary customer touchpoint, efficiently resolving inquiries and concerns
- Masterfully documented and organized information in the company database, ensuring data accuracy
- Proven ability to address customer queries promptly, striving for immediate first-contact resolution
- Collaborated seamlessly with NHS for vaccination bookings, exemplifying adaptability and service excellence.
Business Manager
Shakar Global Investment Limited
Ibadan
09.2017 - 08.2020
- Elevated supply chain management understanding to optimize sourcing and supplier relationships, influencing goods flow
- Galvanized team members to surpass distribution performance goals, while attaining inventory objectives
- Instrumental in business growth by refining the goods supply base through strategic management
- Devised and executed precise planning strategies, harmonizing supply and demand while optimizing distribution.
Customer Service Officer
Shakar Global Investment Limited
Ibadan
11.2016 - 08.2017
- Pioneered a proactive, customer-centric approach to resolving queries and addressing complaints
- Fostered exceptional team dynamics, providing support during complex customer interactions
- Attained communication targets by meticulously coordinating service operations and monitoring outcomes
- Cultivated empathetic client relationships, exceeding sales goals and enhancing company reputation.
Intern
Nigerian Ports Authority
Lagos
08.2015 - 09.2016
- Expertly streamlined daily tasks, optimizing workflows with advanced insights
- Drove operational efficiency by calculating optimal freight routes, slashing delays by 60%
- Managed vessel scheduling and record-keeping, showcasing precision and reliability
- Coordinated equipment distribution to meet transportation goals and financial objectives.
Education
Bachelors in Engineering - Engineering Business Management
Coventry University
Coventry, UK 09.2020 - 05.2021
Higher diploma - Marine Engineering
Regional Maritime University
Accra, Ghana 08.2013 - 05.2015
Skills
Strategic supply chain management expertiseundefined
Timeline
Service Coordinator
Fraikin Ltd
04.2022 - 05.2023
Customer Service Advisor
Teleperformance UK
06.2021 - 03.2022
Bachelors in Engineering - Engineering Business Management
Coventry University
09.2020 - 05.2021
Business Manager
Shakar Global Investment Limited
09.2017 - 08.2020
Customer Service Officer
Shakar Global Investment Limited
11.2016 - 08.2017
Intern
Nigerian Ports Authority
08.2015 - 09.2016
Higher diploma - Marine Engineering
Regional Maritime University
08.2013 - 05.2015
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