Unyimeabasi Nelson James
Summary
Eager and dedicated IT professional with a strong commitment to innovatively supporting the company's mission and operations with 7+ years of experience practising IT, including extensive work in a regulated/ITIL environment. Proven leadership and technical expertise in IT support, operations, management, resource allocation, project planning, administration and implementation for onshore (Office) and Offshore (Vessels). My unique ability is to bridge the gap between technical innovation within the maritime and IT industries and deliver tangible value through a forward-thinking approach to IT solutions.
Overview
7
7
years of professional experience
Work History
Assistant IT Manager
Bourbon Interoil Nigeria Limited
06.2023 - Current
- Provided support for remote users when needed
- Developed and maintained IT policies and procedures
- Researched emerging technologies for potential implementation
- Deployed and implemented departmental IT helpdesk ticket systems and tools, resulting in a 40% improvement in IT support and response time
- Managing a total of 500 computers and workstations across 3 locations, leading to over 98% user satisfaction
- Lead a team of IT professionals to complete a major IT installation or project within a stipulated budget
- Established strong relationships with colleagues in the organization, resulting in a 40% increase in collaboration and knowledge sharing
- Coordinated with third-party vendors regarding service requests or installations
- Implemented security measures to protect sensitive data from unauthorized access
- Managing, monitoring and deploying information systems inshore base sites and onboard the vessels.
International IT Support Coordinator
Bourbon Interoil Nigeria Limited
08.2021 - 05.2023
- Conducted IT staff meetings to relay general information or address specific topics to over 500 workers
- Installed, deployed and commissioned FBB antenna from start to finish on board all our vessels, increasing internet connectivity to 95% and reducing network downtime on board our vessels by 5%
- Monitored network performance using SolarWinds and performed data backup and disaster recovery operations
- Configured and managed virtual machines to improve system availability and scalability
- Setup and manage users' account permissions and passwords on various systems and provide remote support to offices and vessels, reducing network downtime to 10%
- Coordinated and monitored daily IT operations, including operations systems, servers, hardware and software.
International IT Support Officer
Bourbon Interoil Nigeria Limited
01.2017 - 07.2021
- Maintained an accurate inventory of hardware and software assets, keeping track of equipment and licenses
- Installed, configured and maintained hardware and software systems, including workstations, laptops, printers and peripherals
- Responded to client's IT requests for technical assistance via phone, email and in-person and reduced network downtime to 10%
- Provided IT technical support for both vessels (Offshore) and Shore base users resulting in a 90% increase in user satisfaction
- Maintained shore base and vessel computer systems, resulting in a 10% reduction in downtime.
Education
B.S. Computer Science -
University of Calabar
08.2014
Skills
- Agile Methodologies
- Information Security
- IT Procurement
- ITIL Knowledge
- Virtualization Technologies
- IT Service Management
- Database Management
- IT Budgeting
- Technical Troubleshooting
- IT Infrastructure Management
- Project Management
- Problem-Solving
- Customer Support
- Team Leadership
- Team Collaboration
- Budget Control
- System Integration
- User Support
- Attention to Detail
- Technology Integration
Accomplishments
- Project Management Success
- Installed, deployed and commissioned VSAT Antenna project on over 8 vessels.
- Managed complex IT Installation project which resulted in on-time and stipulated budget delivery.
- Completed and demonstrated a final-year academic project on the topic of network security using symmetric and asymmetric encryption methods.
- Building Exceptional Team
- Trained over 20 personnel in IT career development and currently leading the most successful IT Team at Bourbon Interoil Limited by fostering a collaborative culture, resulting in a 35% increase in team productivity, and was recognised by management for cultivating a cohesive and high-performing unit.
Languages
English
Training Certificates
- Alison, 2024, ITIL 4 Fundamentals - Essential of IT Service Management, ISO 20000 - Principle of IT Service Management System
- Bourbon Interoil Nigeria Limited, 2023, Ensure Information Security, Cyber-Security Awareness, Improving communication by adapting to others
- Georgina Institute of Technology, 2022, Introduction to User Experience Design
- EH Academy, Poland, 2021, Certified Information Security Manager (CISM), Certified Information Security Professional (CCSP)
Awards
- Awarded Badges for Signifying Exceptional Performance
- Team Player badge for completing the UX program alongside a peer group, demonstrating the willingness to learn and solve problems collaboratively.
- Team Leader badge for showing leadership, guidance, and support to peers throughout the program and was voted team leader by their peers within their team.
- Critical Thinker badge for going above and beyond in giving constructive feedback to my peers by reviewing the portfolios.
- On Time badge, for my ability to consistently deliver work on time and stay up to date with the program schedule.
Publications
- Optimum hardware, software and personnel requirements for paperless health and demographic surveillance system: A Cross River HDSS case study, Nigeria. Information and Knowledge Management, 31 March, 2013
- Iwara Arikpo, Ideba Mboto, Anthony Okoro, Unyimeabasi James, Ememobong Aquaisua, Kalu Osonwa, Michael Ushie, Ekaette Enang, Ekpereonne Esu, Ime Asangasi, Martin Meremikwu
Timeline
Assistant IT Manager
Bourbon Interoil Nigeria Limited
06.2023 - Current
International IT Support Coordinator
Bourbon Interoil Nigeria Limited
08.2021 - 05.2023
International IT Support Officer
Bourbon Interoil Nigeria Limited
01.2017 - 07.2021
B.S. Computer Science -
University of Calabar
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