Unwana Florence Oyewole
Cybersecurity Analyst
Abuja
Summary
Enthusiastic cybersecurity analyst, eager to contribute to team success through hard work, seasoned in areas of customer service and has good knowledge of networking, operating systems (Windows and Linux), usage of SIEM and packet analyzers like Wireshark etc.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
Network Support Officer
Bright Pat Digitals Concept Limited
Abuja
11.2020 - Current
- Identify issues and implement troubleshooting techniques to alleviate downtime and system failure.
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
- Overall work resulted in 30% improvement in network efficiency, while nearly doubling effective security measures active throughout the network
- Establish and maintain IP Sec-based VPN connectivity with external vendors
- Install, upgrade, support and troubleshoot enterprise applications
Customer Care Executive
Unity Bank Plc
Abuja
07.2014 - 10.2020
- Supported the department in improving operations and resolving issues to deliver top-notch customer service.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions which increased sales by 10%.
- Managed over 50 Inbound and Outbound customers calls per day.
- Worked directly with internal control and branches to achieve reduction in fraud related cases on customers’ accounts
Programme Support Officer
ProMaCon Project Management Foundation
Abuja
01.2013 - 12.2013
- Worked as Project Support with ProMaCon 5.0 project management team.
- Involved in social media implementation.
- Created awareness of training session through word of mouth, social media platforms and got 20 participants as against expected 10.
- Assisted to organize project management training session.
ICT Teacher (NYSC)
Yangoji Senior Secondary School
Abuja
01.2011 - 01.2012
- Taught and trained senior secondary students in Computer Science
- Sensitized students and facilitated seminars on importance of Information Technology in rural areas
- Determined student strengths and weaknesses through standardized testing and termly assessments
- Planned, implemented, monitored and assessed classroom instructional programme.
Education
Master of Science - Cybersecurity And Digital Forensics
Bingham University
Karu, Nassarawa 09.2020 - 10.2021
Bachelor of Science - Computer Science
University of Uyo
AkwaIbom 09.2005 - 09.2011
Skills
Defense management
Call center operations
Documentation and reporting
Persuasive attitude
Wireshark software
Erecting firewalls
Deductive reasoning skills
Critical thinking skills
Incident Response Management
Implementing security programs
Developing security plans
Certification
Oracle Certified Associate
Timeline
Pre Security learning Path ( Try Hack Me)
05-2022
Network Support Officer
Bright Pat Digitals Concept Limited
11.2020 - Current
Master of Science - Cybersecurity And Digital Forensics
Bingham University
09.2020 - 10.2021
Customer Care Executive
Unity Bank Plc
07.2014 - 10.2020
Programme Support Officer
ProMaCon Project Management Foundation
01.2013 - 12.2013
ICT Teacher (NYSC)
Yangoji Senior Secondary School
01.2011 - 01.2012
Oracle Certified Associate
04-2010
Bachelor of Science - Computer Science
University of Uyo
09.2005 - 09.2011