U.S. & International Recruiter, Connecting Professionals with Opportunities Across the U.S. & Europe
Unwanah Friday Umoh
Sourcewiders, Upgrade Resource
Virginia Beach,Virginia
Work Preference
Desired Job Title
Recruiter Consultant Talent Acquisition SpecialistTalent SourcerCustomer Support SpecialistCustomer Success Specialist
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
Location Preference
On-SiteRemote
Open to relocation:
No
Minimum Desired Compensation
$15/hr
17
Years of experience
1
Certification
1
Language
I am a U.S. & International Recruiter, Recruitment Consultant, and Customer Support Specialist with 4+ years of customer support experience and 3+ years supporting UK healthcare recruitment teams in remote environments.
I connect professionals with career opportunities across the U.S., Europe, and international markets, helping companies and recruitment agencies find and hire hard-to-source talent, including multilingual professionals. I specialize in sourcing, candidate screening, talent identification, candidate engagement, and recruitment coordination.
In customer support, I handle chat and email inquiries, resolve issues efficiently, maintain accurate CRM records, and deliver professional service using Zendesk, Salesforce, HubSpot, Freshdesk, and Intercom. I bring strong communication, problem-solving, customer relationship management, and stakeholder support skills.
In UK healthcare recruitment, I have sourced and screened 50+ candidates monthly, coordinated interviews, managed candidate pipelines, and supported placements for Support Workers, Care Assistants, and Domiciliary Care roles. I have hands-on experience with LinkedIn Recruiter Lite, CV-Library, Indeed, and Boolean Search, as well as candidate availability and rota management.
My goal is simple: connect the right professionals with the right opportunities while creating a professional and positive experience for candidates and hiring teams.
Let's connect and collaborate!
Work History
Recruiter Freelance Remote
3 Months- Source and identify qualified candidates using LinkedIn, job boards, and other recruitment channels.
- Screen candidates to assess their skills, experience, and role suitability.
- Build and maintain a strong pipeline of international talent.
- Coordinate with candidates throughout the recruitment process and ensure timely communication.
- Submit qualified candidates while maintaining accurate recruitment records.
- Work in a fast-paced, remote, and target-driven recruitment environment with a focus on quality and compliance.
- Operated and maintained applicant tracking and candidate management systems.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Studied job descriptions and qualifications to determine applicant requirements.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Coordinated schedules to arrange management interviews with applicants.
Recruitment Consultant -Remote
3 Years- Sourced and screened 50+ healthcare candidates monthly for UK clients using LinkedIn Recruiter Lite, Indeed, CV Library, and Boolean Search techniques, supporting successful placements for Support Worker, Care Assistant, and Domiciliary Care roles.
- Reviewed resumes and applications to identify and shortlist qualified candidates based on client requirements and job specifications.
- Coordinated 10–20 candidate interviews monthly, ensuring effective communication between candidates and hiring managers throughout the recruitment process.
- Supported 2–5 successful placements per month by preparing and presenting shortlists of qualified candidates, highlighting their suitability for specific roles.
- Contributed to on boarding activities and recruitment workflows, supporting average hiring timelines of 2–4 weeks for priority healthcare positions.
- Managed a pipeline of 30–60 active candidates simultaneously, maintaining accurate records, timely follow-ups, and a positive candidate experience.
- Facilitated communication and negotiations between clients and candidates throughout the hiring process.
- Collaborated with recruitment teams to meet time-sensitive hiring targets while ensuring compliance, accuracy, and confidentiality.
- Healthcare Recruitment
Customer Support
4 Years- Served as the first point of contact for clients, providing professional support and building positive customer relationships.
- Resolved customer inquiries and issues in a timely and efficient manner, documenting interactions accurately and ensuring consistent follow-up.
- Maintained organized records and updated CRM systems to support operational efficiency and data accuracy.
- Followed up with customers to ensure issues were fully resolved.
- Diagnosed and resolved customers issues through chat, email, and phone, providing timely troubleshooting and technical support.
- Met and exceeded customer satisfaction and response-time targets.
- Managed email inboxes, calendars, and administrative tasks, ensuring smooth day-to-day operations and effective communication with clients and stakeholders.
- Achievements:
- Managed high volumes of customer inquiries through phone, email, and live chat while maintaining excellent service quality.
- Achieved high customer satisfaction by resolving customer issues promptly and professionally.
- Maintained accurate CRM records to support efficient issue tracking and follow-up.
- Reduced customer escalations through proactive communication and timely resolution.
- Consistently met service level agreements (SLAs) for response and resolution times
Graphic Design
8 Years- Developed creative visual concepts and marketing materials for print and digital platforms.
- Managed multiple design projects while meeting deadlines and maintaining quality standards.
- Prepared artwork for print production and digital distribution, ensuring accuracy and consistency.
Education
Bachelor of Fine Arts - Fine Arts
Skills
Recruitment: Recruitment Coordination
Talent Acquisition
Candidate Sourcing
Interview Coordination
Onboarding Coordination
Shift Scheduling
Full-Cycle Recruitment
Candidate Relationship Management
LinkedIn Recruiter Lite
Boolean Search
CV-Library
Customer Support & Success: Customer Support
Customer Success
Email Support
Live Chat Support
Ticket Management
Customer Relationship Management (CRM)
Client Communication
Relationship Management
CRM & Support Tools: Zendesk
Salesforce
HubSpot
Freshdesk
Intercom
Collaboration Tools: Slack
Microsoft Teams
Zoom
Loom
Communication & Problem Solving: Communication
Active Listening
Problem Resolution
Conflict Resolution
Stakeholder Coordination
Problem-Solving
Administrative & Productivity: Microsoft Office
Google Workspace
Data Entry
Calendar Management
Scheduling
Design Tools: Adobe Photoshop
Canva
Certification
- Recruiting Foundations - Apr 2026. Issued by LinkedIn
- Talent Sourcing - Apr 2026. Issued by LinkedIn
- Virtual Recruiting - Apr 2026. Issued by LinkedIn
- Technical Recruiting - May 2026. Issued by LinkedIn
- HR Recruiting Communication Strategies to Attract and Retain Top Talent - May 2026. Issued by LinkedIn
- Generative AI, Recruiting, and Talent Acquisition - May 2026. Issued by LinkedIn
- Customer Service Foundations - Apr 2026. Issued by LinkedIn
- Customer Success Foundations - Apr 2026. Issued by LinkedIn
- Getting Started as a Customer Support Specialist - Apr 2026. Issued by LinkedIn
- Customer Service: Problem-Solving and Troubleshooting - Apr 2026. Issued by LinkedIn
Languages
English
Professional Training:
- Customer Support, Lead Generation, Recruiting - 2024
- Graphic Design - 2010
- Computer Training - 2009
Disclaimer
References and certificates available upon request
Timeline
Recruiter Freelance Remote
Sourcewiders, Upgrade Resource
07.2026 - CurrentRead More
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Brit Locums
01.2023 - 01.2026Read More
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Keltech
01.2019 - 01.2023Read More
Graphic Design
Wana Graphics
01.2010 - 01.2018Read More
Ambrose Alli University
Bachelor of Fine Arts from Fine Arts
Read More