UMMA TIJJANI ALIYU
Cabin Crew
Abuja,FCT
Summary
- Motivated and enthusiastic individual seeking to transition into a rewarding career. Possessing exceptional interpersonal skills, a dedication to customer service excellence, and a passion for delivering memorable experiences to passengers. Making use of little available resources to score goals within the little possible time, working with people without any form of cultural, ethical or religious bias hence, becoming manager of both human and material resources thereby achieving the organisation set objectives.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Internship
Kaduna State Internal Revenue Service
Kaduna
04.2021 - 05.2022
- Implemented effective communication strategies to convey tax-related information to the public, fostering transparency and understanding
- Demonstrated strong interpersonal skills in building rapport with customers and colleagues
- Developed and implemented robust systems for monitoring license compliance, reducing instances of non-compliance and enhancing overall adherence to regulations.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Volunteer
Nigerian Red Cross Society
Akko, Gombe
05.2021 - 06.2021
- Coordinated volunteer training sessions to ensure consistent delivery of services across teams.
- Received training in first aid, CPR, disaster response, and other relevant skills to enhance effectiveness in volunteer roles within the organisation
- Created educational materials to convey important information to service recipients.
Education
Product management - Product Management
12.2023 - Current
The fundamentals of digital marketing - Digital Marketing
12.2022 - 01.2023
Certificate - Transforming Youth Programs
05.2023 - 09.2023
Bachelor Of Science - Computer Science
12.2016 - 09.2020
Skills
Ability to work collaboratively in a team environmentundefined
Certificates And Courses
- Product management
- Transforming youth program
- Fundamentals of digital marketing
- Nigerian Red Cross society
Expertise And Tools
Jira, Slack, Google suite, Microsoft PowerPoint, Excel etc, ConvertKit, Mailchimp, Whimsical, Figma
References
Available upon request
Additional Information
Female
173cm
Timeline
ProductDive - Product management, Product Management
12.2023 - Current
Pan Atlantic University - Certificate , Transforming Youth Programs
05.2023 - 09.2023
Google - The fundamentals of digital marketing, Digital Marketing
12.2022 - 01.2023
Volunteer - Nigerian Red Cross Society
05.2021 - 06.2021
Internship - Kaduna State Internal Revenue Service
04.2021 - 05.2022
Al-Hikmah university - Bachelor Of Science, Computer Science
12.2016 - 09.2020
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