UMAZUM VERA ROBINSON
Port Harcourt
Summary
Public health professional with a background in anatomy and experience in health systems research and data analysis. Proficient in data collection, statistical analysis, and academic writing, contributing to impactful research outcomes. Proven track record as a Virtual Assistant, excelling in organizing clerical tasks, coordinating documents, and managing correspondence. Strong oral and written communication skills, effective team leadership, and relationship-building capabilities enhance collaborative efforts.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Virtual Assistant
PeduL
11.2021 - Current
- Conduct lead generation and market research for recruitment and influencer campaigns
- Execute cold email and mass outreach strategies
- Gather, organize, and manage prospect and candidate data
- Support recruiting and marketing teams with administrative and research tasks
- Scheduling Management
Customer Experience Executive
Image Diagnostics
03.2021 - 11.2021
- Managed customer interactions across online and in-facility platforms, across 5 branches.
- Monitored patient feedback and supported service quality improvement initiatives.
- Resolved service-related complaints to improve patient satisfaction.
- Assisted in maintaining service records and reporting.
- Assisted customers with inquiries regarding diagnostic imaging services.
- Resolved patient issues through effective communication and active listening.
- Coordinated appointment scheduling for imaging procedures efficiently.
- Processed patient information using electronic health record systems.
- Collaborated with medical staff to ensure accurate information delivery.
NYSC – HMIS Unit
Ministry of Health
Uyo
01.2018 - 01.2019
- Supported health data collection, entry, and validation.
- Assisted in the compilation of routine health statistics and reports.
- Contributed to monitoring and evaluation activities within the department.
Education
MSc - Public Health (Health Policy and Management)
Rivers State University
Port Harcourt, Rivers State, Nigeria12.2025
BSc - Anatomy
Babcock University
Ogun State, Nigeria01.2018
Skills
- Microsoft Office Suite
- Freshdesk
- Market research
- Lead generation
- Task prioritization
- Multitasking and organization
- Spreadsheet management
- Meeting scheduling
- Internet research
- Research methods
- Academic writing
- Record keeping
- Public speaking
- Customer service
- Cold calling
- Customer relationship management (CRM)
Certification
- Certificate of completion: Microsoft Word, Microsoft Excel, Customer Relationship Management, New Horizons Computer Learning Centers
- Employability Skills Certification Program (Basic), Poise Graduate Finishing Academy Nigeria
- Leadership and Management in Health, University of Washington
- Global Health Challenges, Duke University
- Introduction to Global Health, University of Copenhagen
- Business Analysis Fundamentals, BNET Learning
- Project Management Fundamentals, BNET Learning
References
Available upon request
Languages
English
Native
Native
Timeline
Virtual Assistant
PeduL
11.2021 - Current
Customer Experience Executive
Image Diagnostics
03.2021 - 11.2021
NYSC – HMIS Unit
Ministry of Health
01.2018 - 01.2019
MSc - Public Health (Health Policy and Management)
Rivers State University
BSc - Anatomy
Babcock University